Hey everyone,
First off, I fully realize your experience last year with the support update and communication for UFC 2009 was less than ideal, so please bear in mind, I feel your pain, but you also finally have someone dedicated to your beloved UFC franchise. I'm only human as are the dev team, but I will impassionately continue to dedicate myself to working out whatever I can every day for you. Please also bear in mind that gameplay fixes of any nature cannot be addressed overnight. The dev team has been consistenty working through the online, super caf, gameplay exploits, and other issues being reported and are actively reading the boards. Even with my presence as your Official Community Manager, my most immediete impact will be in keeping you updated as best I can on the progress of critical fixed and updates. Having been doing this for a very long time, i know all too well what false promises lead to, I assure you I will keep you updated as frequent as possible, I just like to ensure my updates are always as concrete as possible.
I assure you, the moment I have a definitive understanding of when a patch will be applied, I will let you know, and I will continue to update you as I can, which is what I will do below...
As of right now:
The above issues I would say are the first areas, especially online, the dev team is focusing on. I don't have any further details to elaborate on speciffically, but from readin forums all over, those are the issues people would like considered and/or fixed before anything else.
- The online issues are the top critical issue being looked in to currently, amongst the others. XBOX 360 online should be working pretty smoothly, save for some LAG here and there. It is primarily PS3 users who are having issues with ranked play, connection loss, etc. We know what issues are causing this, and the dev team is working to fix them. A lot of us played 360 Live over the weekend and found little online issue, if you're a 360 user and experiencing online issues, please note exactly what it is - ranked play? connection loss? can't get past a menu? can't connect to a server? Please be specific
- Amongst the other TOP TOP critical issues - Super CAF's, viewing stats between two players so CAF leagues can operate, show W/L stats before a match is agreed upon, Machida instant takedown, Omoplata cancelling out of takedowns are at the top of the list
- Other issues being heavily discussed all over - Submisson failures to win against AI, auto-block, spamming reversals, stamina adjustments, too many flash KO takedowns, weight class bug in career mode are also near the top of the list to be looked in to
Guys, from a communication standpoint, this will definitely not be 2009 all over again. That said, we'll still do our best to fix as quickly as possible and communicate that progress to you. I just want to always ensure when I do, its accurate and hopeful.
I agree the pain in playing online has felt like a Shogun Knee to the face at times, won't dare attempt to dispute your anger and frustration there.
Apologies to those experiencing online issues, that is certainly the most painful and I can tell you many people here are working to address.
I know this message will not please all, just trying to give you guys updates when I can that feel like the situation is moving forward. The dev team is listening.
-Tank
Hey everyone,
I've probably said this before, having only been your Community Manager for a little over a week, I will not be able to provide daily patch updates for the sake of redundancy, and wanting to update you more when I have specifics. After all, you'd rather not hear the exact same words copy-pasted I would presumeRegarding communication and "quick reponse", my goal is to give you upates that matter, even if it doesn't contain a solid promise, at the very least, updates that push a situation forward.
First off, the DLC issues with pre-order fighters not appearing seems to be resolved. From our testing on our end, we are not seeing this issue anymore. If you had pre-order DLC fighters, and they vanished from your roster today and still are not there, please leave your GamerTag or PSN ID and any general info (like your pre-order retailer) in this thread.
Second, I wanted to give you a patch update on behalf of the dev team before the weekend.
Since launch, the dev team has been working tirelessly on the myriad of hot button issues I've addressed in previous posts. They are currently creating a patch with Yukes, Gamespy, Sony, and MSFT. A few standout recent updates from the latest patch process:
Those are some of the heavy hitter issues the dev team has fixed in our patch branch, not live yet of course. They are also working on a bunch of other fixes, the ones above are the clear major standouts however.
- Ranked online issues have been fixed and connectivity is still being worked on for both XBOX 360 and PS3
- Super CAF's are absolutely being addressed
- Automatic takedown moves are being adjusted so they no long impact the match significantly
We are gunning to submit the patch to QA and 1st party (Sony/MSFT) processes by mid-next week, at which point we will be at the friendly mercy of their standard turnaround processes, queue from other games (like Red Dead), and general back and forth QA. These are standard industry patch processes with Sony and MSFT, out of our control, but we are hopeful to get this patch punched out in a reasonable manner. The online issues are certainly not reasonable, unfortunately they require us to patch, and we do not have the ability due to the above processes to hot-fix. In a future gaming world, we're hopeful such will be possible down the road, like in PC games.
While I still don't have a specific launch timeframe (i.e. range of days), I can tell you the patch will not be out next week, specifically because we'll be submitting to the above said QA processes which have their own timelines we need to abide by.
I will keep you posted next week on that progress, but just wanted to continue setting expectations. We realize the patch update is critical, and the dev team is doing everything within their power to deploy that to you.
Around the patch release is also when we will look to launch the website Fight Camp integration, and potentially reset leaderboards to get everyone on an even playing field (since Super CAF's and other "uncool tactics" have whacked that out just a bit).
The above is the best possible communication I can provide you at the moment, I'll have more next week. And I'll see you on the boards in general.
Thanks,
Tank