[quote name='shadowkast']1) same here
2) weird, my points have always been instant.
trying to cash these into reward certs as quick and often as i can before they reset my pending points[/QUOTE]
Best Buy does not reset your points. There is truth behind it, but it has been taken to an extreme. If you have 422 points in your account you will get a $5 certificate and the other 172 points will go away.
Does that still think? Yes, but not as bad as losing all 422 points. Plus there are ways around it.
1. Be Premiere Silver, not really ideal and I understand how this is not a real solution
2. Be Gamers Club Unlocked, seeing how this is CAG and how overall the program has been great due to some useful coupons and the $20 pre-order bonuses this is much more likely.
3. Have a RZ credit card, not ideal either, but an option none-the-less.
4. Call up RZ customer service and explain to them the situation, you should easily get your remaining points back. If that person refuses, call back again and be a bit angry about how the last person treated you. If that person still does not do it, call back one final time and be really ticked off and ask for a supervisor.