Thank you for writing to us at Amazon.com.
We are very sorry for the delay in completing your order. I have reviewed your account and can see that this experience has been far less than positive. We strive for convenience and efficiency at Amazon.com, but in this instance we have fallen short of our goal. I'm truly sorry that your impression of doing business with Amazon.com has been so negative.
I can assure you that we are working hard to obtain this item for you and we will ship it as soon as we are able to obtain it. This means that we will ship the item as soon as we receive it from our suppliers even if the estimated ship date has still not arrived.
Please allow me to explain that sometimes unexpected fluctuations in supply can add time to our original availability estimate. We have learned that "Xbox 360 Street Fighter IV FightStick Tournament Edition " is now back-ordered, and our supplier has not been able to let us know exactly when they expect to have more in stock.
I'm sorry that you were not notified sooner of this change in availability. The estimated delivery date is March 04, 2009 - March 10, 2009.
We will ship the item as soon as we are able to obtain it. You won't be charged until we ship it to you. On the date of shipment, we'll send you e-mail confirming the date, contents, and method of your shipment.
If you have not received a shipment confirmation by February 26, please contact us again by visiting the URL below:
http://www.amazon.com/gp/help/contact-us/wheres-my-stuff.html/
We would understand if you'd prefer to cancel your order. You may cancel unshipped items through the "Your Account" page, accessible at the top of any page on our web site. To cancel your order, simply click "Cancel items or orders." After signing in with your e-mail address and password, you will be able to view your order history and cancel your order for any item that has not yet entered the shipping process.
If you have further questions, feel free to visit our online Help pages:
http://www.amazon.com/help
In addition to a wide selection of items, one of our aims at Amazon.com is to provide a convenient and efficient service; in this case, we have not met that standard.
Again, I am truly sorry that we were not able to fulfill your expectations for this level of service. I hope that you will give us another opportunity to prove the quality of our service to you.
Thanks for shopping at Amazon.com.
Please let us know if this e-mail resolved your question:
If yes, click here:
http://www.amazon.com/rsvp-y?c=cgyqhquf3416401263
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http://www.amazon.com/rsvp-n?c=cgyqhquf3416401263
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Best regards,
Suresh M
http://www.amazon.com
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02/24/09 07:20:59
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Comments:Why is this taking so long???? My friends also ordered from amazon, EVEN AFTER ME, and they already received theirs?!?! I've been an amazon customer for a long time and have never seen your company drop the ball like this before. If you guys upgrade my shipping to overnight, will that help it ship faster? Please help I've been waiting like 2 months since I put my pre-order in!!!!
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