[quote name='game_fanatic']hey guys, I just had another couple questions about shipping and goozex; I sent a chap my copy of inFAMOUS on Tuesday evening at about 6pm (June 30th); obviously I missed the Tuesday shipment, and no shipments would've gone out on Wednesday, with it being the greatest day in this country's history, so the game would've been sent out thursday; today he sent me a msg saying he never received it...isn't he being a little anxious on getting the game? Does anyone know the general ship time from Toronto to Montreal?
Also, just say this guy receives the game, but tells goozex he never received it; what steps would I follow to get my points? It seems goozex does a great job at protecting the buying, but not the seller.[/QUOTE]Hey game_fanatic,
Yes, they are being anxious! It usually takes about 2-6 business days from Ontario to Quebec.
I have never used delivery confirmation and so far I have never had someone claim game not received in over 100 games sent out. Goozex may seem to protect the buyers more, but as a seller, if you can provide reasonable proof that you sent the game, they will probably give you the benefit of the doubt and refund your points. They track any patterns and review your account history when making the decision, so unless it looks like you're abusing the system, they should refund your points.
Always make sure to give them as much detail as possible in your emails, and be friendly, courteous, and professional!
Goozex is awesome!
