Here is an email I recieved from them from one of my dvds that got cancelled. Looks like I get $2.42 back on my card from each dvd and I also get a $3.00 coupon for their site...
Dear Devin,
Please accept our apologies for not yet having shipped out the Sci-Fi
Monsters Classics (6-pk/DVD) that you ordered. I
can understand your frustration and apologize for the inconvenience.
We go to great lengths to ship with accuracy, and we take pride in our
fulfillment.
Unfortunately, the item ordered is no longer in stock. Since we deal
in the liquidation of merchandise, products featured on our site tend to
sell out quickly. Still, we should not have taken an order for an item
we are unable to ship. We use an inventory control database to prevent
this from happening, but some error has apparently occurred in the
process. I'm terribly sorry for the inconvenience that this error on our
part has caused you.
I have issued credit to your card for the total amount of this item,
$2.42. Please allow eight to ten business days for your bank to process
this transaction.
In addition, I have issued a $3 coupon to your account in hopes of
compensating you for this inconvenience.
Again, we apologize for any frustration or disappointment caused, and
we hope to serve you in the future. Please let me know if I may be of
additional assistance and we invite you to visit our site for new,
excellent values that post daily.
Sincerely,
Isaac M.
Research Team
www.Overstock.com
Devin, though this order did not meet your expectations, I do hope you
will give us a second chance to show you that we are committed to
customer satisfaction and to providing quality products. The great products
mentioned below have all received fantastic reviews from our customers.