[quote name='BABETOOTH']Just got shot down at my Best Buy on fifth av. Reason game scans 19.99 and coupon is for 20 so it won't work. it has to be 20 or more before taxes. Didn't feel like making a big deal but if there is a way around this please advise.[/QUOTE]
That is actually pure bullshit, the only time when the value needs to be greater is when using a Best Buy reward certificate.
The first store I went to yesterday the manager tried telling me the biggest bullshit, he wasted 15 minutes and this is how the conversation went.
Manager: I am sorry, we cannot use this coupon because the item is marked on sale
Me: Actually it isn't, I talked to customer service already prior to coming here and they told me it is a permanent price change and not a sale. Not that it would make much of a difference based on the restrictions on the back
Manager: The system won't allow us to add the coupon, as the value is less than the actual coupon. What I can do is give you $20 off the original price of $29.99.
Me: Actually you can override that, the only time when the value cannot be greater is when you are using a best buy reward certificate
Manager: You can take the $9.99 deal, that is all I can do. If I am not allowed to use that coupon or I will get in trouble
Me: I am sorry, it isn't my intention to get you in trouble. However, I pay for this magazine so I expect Best Buy to honor my coupon whether they made a mistake with pricing or not.
Manager: Actually as a manager I have the right to refuse a coupon, so as I said earlier if you want to use it I can raise the price back to original retail and give you $20 off of that
Me: I was not aware that Best Buy gave you the right to refuse a valid coupon for which I pay on a monthly basis, I will definitely inquire with Premier Silver about this.
Manager makes a face at this point and says "Hold on". After 15 minutes he comes back and says "I have looked into this issue and the reason why I cannot accept this coupon is because the game is discontinued.
Me: That is strange, because nowhere does it say in the back of the coupon or the @Gamer magazine that you cannot use @Gamer coupons on discontinued items. Would you please be so kind and show to me in writing where those restrictions are listed
Manager: They obviously can't write every restriction on the back of the coupon or in the magazine, otherwise you would just have a piece of paper with restrictions on it and not a coupon.
Me: Seriously, I have never heard something as silly as that... So there are restrictions for these coupons that aren't listed anywhere but we are supposed to know and accept them? How does that make any sense?
Manager: That is the fact of it, nothing I can do about restrictions that Best Buy makes.
Me: So how come my friend was able to redeem this very same coupon at a store only 10 miles away?
Manager: I doubt it, I know every single manager in this area and nobody would ever allow that coupon to be used.
Me: So now you are calling my friend a liar?
Manager: No, I am simply saying that no manager would ever accept this coupon.
Me: There you did it again... You can't answer my question with no you aren't calling him a liar and then repeat your statement saying what he told me isn't true. If you would like I could get him to bring by his receipt to prove to you that he did in fact get this coupon honored at a nearby store.
Manager: That is not necessary, as I said I know every manager in this area and nobody would honor this coupon.
Me: Seriously man, I am not trying to give you a hard time.. But every time I come in this store you always give me a hard time, this is now the third coupon that you refused to honor and every time I come here you give me some bullshit about store policies and regulations etc. As a matter of fact, I am done here. Thank you for your time.
I drove to a store about 10 minutes away and walked out of the store with the game for one penny about 5-10 minutes later. Went back to the other store, but unfortunately the guy was out for lunch.. Left a message with customer service to forward to the manager thanking him for wasting my time with BS as always and that I was able to get another store to honor the coupon without any hassle, so I guess he doesn't know the other managers as well as he claims.
Now I would like to point out that I didn't raise my voice or anything like that, I always treat people with respect as I understand they are just doing their job. I also hate being an ass or give people a hard time, but when it comes to that manager he always tries to give me some bullshit excuse. Like the last time I dealt with him was because the chashier didn't want to check me out with the same game twice (but for different consoles). So he came over and gave me some BS how the gaming industry only allows them to sell one game per person... Which when I went to a different store later that day to buy the other version the manager there told me that there is no such policy that she knows of and we can buy up to three of the same game per console.
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I mean, free woulda been nice to get it for, but I'm sure most of us could find $5 worth of use out of it.
