[Deal Dead] Final Fantasy Crystal Chronicles $14.99 at Sam Goody [Now $49.99]

E-Z-B,

Based on what wordofgod said, maybe they really are backed up in thier inventory. Whatever the case, one quick phone call is all it takes to remind them you're still interested.

And if they ARE jerking us around, I want some poor rep to have to do as much paperwork as humanly possible.
 
[quote name='wordofgod']I also talked with Sam Goody today and they told me they had 834 orders for FF:C still. They told me that many GBA games that came out in the beginning of Feburary had still not arrived. Take that as you will.[/quote]

I'm shocked. Only 834 orders. Gee I should have ordered two or three copies then instead of 1!
 
[quote name='Indiana'][quote name='wordofgod']I also talked with Sam Goody today and they told me they had 834 orders for FF:C still. They told me that many GBA games that came out in the beginning of Feburary had still not arrived. Take that as you will.[/quote]

I'm shocked. Only 834 orders. Gee I should have ordered two or three copies then instead of 1![/quote]

Not sure if that was a sarcastic remark, but for a nation-wide pre-order for a much-hyped game, that number seems low. They should've had enough in stock to anticipate that.
 
Has anyone else called customer service to extend their order? I plan to do that today or tomorrow. Wanted to see if customer service provided any excuses why they haven't gotten the game in yet.
 
No I haven't called yet. I have to remember to do it before the 9th though. E-Z-B if you call let us know what they tell you.
 
I called yesturday to see whats up with the order and the Customer service rep didnt say anything about extending the order. He just said they havent come in, and they dont know when their going to come in........... Jackass!
 
[quote name='GameDude']Did you guys get an email stating to extend the order or something?[/quote]

[quote name='The_Continental']Alright everyone. I have some new info. After dealing with several sam goody (musicland) reps on the phone, I've learned that all of our orders are set to expire on March 9th. I was told, however, that I (we) would be allowed to renew our orders, again at $14.99.

In order to do this we have to call them (I assume) while our orders are still valid.

So I say we deluge them with renewals and keep the hope ALIVE![/quote]
 
heh, I gave up hope a long time ago, I didn't realize you guys were still waiting for this :D. I don't think its going to come for real, the employees are just pulling words out of their ass.

I went ahead and bought the game at a different store. Its a good multiplayer game! It has a steep learning curve but fun once everyone gets the hang of it. I'm glad I got it.
 
My brother wrote this to me:

My concern is that SamGoody knows that the price was wrong. They should've acted like men, and sent our cancellation orders from the beginning. Instead, they're taking the wussy way out and waiting 3-4 weeks for our orders to expire. Shame on them. I haven't called yet, but will this afternoon.
Click to expand...
 
Actually I just read their email message again and it does not say anything about the fact that it will cancel in 4 weeks. The message says that it will ship as soon as possible and they are working hard to fill the order. They will notify me if the product becomes unavailable.

So, they should not be able to cancel my order unless they are not going to get any copies of this game in!
 
My suggestion would be to just go and buy the game so that you don't miss out on all the fun. Then, worst comes to worst, let's say the Sam Goody order finally DOES go through and you end up with an extra copy of the game. Then all you do is take the receipt from the one you bought at the normal price, take the NEW FF:CC from Sam Goody and just get your money back. This way you still would have only payed $15 for the game. This is all very theoretical, of course, and it hinges on the idea that the Sam Goody order would finally be filled within 30 days (or whatever the retail store's return policy states).
 
I just called the Sam Goody customer service number and specifically asked the cust serv rep to keep my order open. I'm now rather skeptical of the way Sam Goody is handling this, as I was told "the orders will stay active until the game ships out, as there are a large number of people who ordered it." I don't necessarily believe that (the guy wasn't very convincing when he said it), so I'd like to hear what others here have been told.

I was also told the computer would AUTOMATICALLY cancel orders after 30-60 days (he didn't seem to know what it would be for this particular order), but that I would receive an email if that was the case :evil:
 
Yeah,

The rep I talked to claimed that my order was extended until April 9. I'm not ever really sure if that mean anything, but I think it's about time they own up to the mistake.
 
[quote name='MauMauProductions']Oddly enough I got my copy of FFCC for 44.99 from Sam Goody.com. This is BS that they sent mine and not yours.[/quote]

MauMauProductions,

did you just get it today?
 
[quote name='MauMauProductions']Oddly enough I got my copy of FFCC for 44.99 from Sam Goody.com. This is BS that they sent mine and not yours.[/quote]

stupid sam goody...

"Getting angry... turning green... ripping out of my purple pants!" :evil:
 
Well, I called SamGoody Customer Service, and here was the conversation:

E-Z-B: Hi, I'd l ordered a game 3 weeks ago, it hasn't game, and I want to extend my order out so it doesn't expire.
Rep: It's set to expire April 16th, so you have to call back on that day to extend your order
E-Z-B: Thanks. Do you know when it's coming in?
Rep: It should be any day now - a day or two

But we've heard that before.
 
[quote name='MauMauProductions']Oddly enough I got my copy of FFCC for 44.99 from Sam Goody.com. This is BS that they sent mine and not yours.[/quote]

Woah! Thats pretty damn shady. I dont understand what the big deal would be if they just cancelled the orders as a price mistake. I mean it would seem to better for them to just admit it than string people along forever...but hey I dont own a video game store.
 
[quote name='E-Z-B']Well, I called SamGoody Customer Service, and here was the conversation:

....
Rep: It should be any day now - a day or two
[/quote]

I'm still hoping this is the case, esp since MauMauProductions (just?) received it.
 
[quote name='waxHead'][qoute]Woah! Thats pretty damn shady. I dont understand what the big deal would be if they just cancelled the orders as a price mistake. I mean it would seem to better for them to just admit it than string people along forever...but hey I dont own a video game store.[/quote]

ofcourse they don't wish to cancell your order. even if its a mistake, they want to sponge off as much interest as they can. i still think they should ship it anyways even if its a mistake cause, 1. its border line to false advertising. 2. they still make money since FF:CC is $44 if bought wholesale.
 
They are not making any money. There is no interest; they do not charge your card until it ships. I'm starting to think there is more than 1 pile. The more you paid the sooner it will ship to you. Those who paid $49.99 got their copy those who paid $44.99 have no received their copy. The question is are people still buying the game at $49.99 from the website? I'm guessing that the cheapest orders are going to be filled last.
 
[quote name='MauMauProductions']Oddly enough I got my copy of FFCC for 44.99 from Sam Goody.com. This is BS that they sent mine and not yours.[/quote]

Ok so basically they are stringing us along.

As I posted before I wouldn't have minded if they acknowledged right away that they made an error, but now it seems that they are getting product, but are shipping to the people that paid more first, rather than sending it those who ordered first

Now they are just being unethical. What do you want to bet that the day after they cancel our orders it will no loner be sold out on the website.

If you made a mistake, man up and admit it, or take the hit, don't screw around with your customers
 
[quote name='Yeahman']
Now they are just being unethical. What do you want to bet that the day after they cancel our orders it will no loner be sold out on the website.

If you made a mistake, man up and admit it, or take the hit, don't screw around with your customers[/quote]
That's kinda why I said I'd contact the Better Business Bureau and file a complaint.
I haven't yet, but I will soon if I don't get my order.
 
Ok, I emailed customer service at Sam Goody last night to get the story straight. Here it is....

Dear Customer,

We would like to take this opportunity to thank you for your order
recently placed with SamGoody.com.

Please be advised that backorders only stay on backorder for about
30-45
days. The expiration on this order is 3-16-04. unfortunatly there is no
way to extend backorders. If the order cancels you will have to
resubmit.

Please let us know if there is anything else that we can do for you.





It looks like our orders are going to cancel!!! It appears they are sitting on the games waiting for our orders to expire rather than admit they made a mistake!
 
[quote name='Yeahman'][quote name='MauMauProductions']Oddly enough I got my copy of FFCC for 44.99 from Sam Goody.com. This is BS that they sent mine and not yours.[/quote]

Ok so basically they are stringing us along.

As I posted before I wouldn't have minded if they acknowledged right away that they made an error, but now it seems that they are getting product, but are shipping to the people that paid more first, rather than sending it those who ordered first

Now they are just being unethical. What do you want to bet that the day after they cancel our orders it will no loner be sold out on the website.

If you made a mistake, man up and admit it, or take the hit, don't screw around with your customers[/quote]

Let's just say that if they do start selling it the day after they cancel the orders they will be getting letters from the Better Business Bureau.
 
I'm trying to plan my letter to the Better Business Bureau now:

I purchased merchandise (Final Fantasy: Crystal Chronicles for the Nintendo Gamecube) for $15 through a sale from SamGoody's online store on Feb. 9, 2004. They immediately sent an email saying that my order was "backordered." I called their customer service a couple times asking where the merchandise was, and each response was "it should be coming soon." After waiting for them to deliver for over a month, they cancelled my order. The next day, the item on their website listed as "in stock", and they raised the price to $50. Having missed out on other deals for the same merchandise at their competitors, I feel that I was cheated.

Something to that affect. If we all get a story together to report the the BBB, maybe this will raise an eyebrow or two. I would NEVER had resorted to this if SamGoody hadn't dragged us along for this long of a time period.
 
I called today and they mentioned nothing of the order expiring. He said that the supplier is having "major supply issues" and as soon as they get it it would be shipped. I wish they (sam goody)would get their crap together.
 
[quote name='Drensch']I called today and they mentioned nothing of the order expiring. He said that the supplier is having "major supply issues" and as soon as they get it it would be shipped. I wish they (sam goody)would get their crap together.[/quote]

I cannot believe this... It does not make sense. This game is EVERYWHERE!!!! :shock:

They most be holding out...
 
[quote name='E-Z-B']I'm trying to plan my letter to the Better Business Bureau now:

I purchased merchandise (Final Fantasy: Crystal Chronicles for the Nintendo Gamecube) for $15 through a sale from SamGoody's online store on Feb. 9, 2004. They immediately sent an email saying that my order was "backordered." I called their customer service a couple times asking where the merchandise was, and each response was "it should be coming soon." After waiting for them to deliver for over a month, they cancelled my order. The next day, the item on their website listed as "in stock", and they raised the price to $50. Having missed out on other deals for the same merchandise at their competitors, I feel that I was cheated.

Something to that affect. If we all get a story together to report the the BBB, maybe this will raise an eyebrow or two. I would NEVER had resorted to this if SamGoody hadn't dragged us along for this long of a time period.[/quote]

The BBB is many times uneffective for cases like this. You may want to also issue a complaint with your state's attorney general's office. Even though the price was obviously a mistake, Sam Goody has had weeks to own up to that fact. Since they have not stated that it was a mistake, I am taking the approach that it was a special "introductory sale". Because one person has received a copy from Sam Goody at a higher price, the "introductory sale" must have been false advertising. When mistakes are made in printed flyers, the stores tell people immediately that the price was a mistake and therefore they are not obligated to sell the item for the mistaken price. Sam Goody has not admitted the mistake, so therefore there was no mistake. This is all rather tenuous and I'd be suprised if complaining works, but for just a few minutes of everyone's time we can create a huge headache for Sam Goody.
 
Anyone know which state samgoody is located in? If I remember correctly you must contact the correct BBB or they will have to forward your case.
 
In case you are that serious about pursuing this

"The Musicland Group, Inc. (“TMG”), with its principal place of business at 10400 Yellow Circle Drive Minnetonka, MN 55343, owns and operates businesses under the names SamGoody.com and SamGoody.comsm."

But also know: "If you are dissatisfied with the Site, its content or Web Purchase Policy, you agree that your sole and exclusive remedy is to discontinue using the Site. "

While I am upset with how they are handling this, they never took money from me with the promise of sending the game.
 
I agree they did not commit fraud by keeping my money and not shipping the game. However they have committed that they will ship the game. I receive an automated email every week about them "working hard" to ship me the game. Also, I have contacted customer service and they did not cancel my order so this tells me that if they have the games they should either cancel the orders or ship the games. Not wait until the system automatically kicks us out!
 
I called SG and according to them, I can call back on March 16th and extend my order for another 30-40 days.

I'll probably do that.
 
Sure you can... since your order in canceled on that day and all I'm sure you can place a new order.
 
Has anyone heard anything new about this? Some people on this thread said that customer service told them their orders would expire tomorrow and that you could extend it.
 
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