Like chakan, I got my BBB response today.
ECA response to the BBB:
My response:
ECA response to the BBB:
The Membership Terms & Conditions sets out what a member must do to cancel their membership. Additionally, a Frequently Asked Questions (FAQ) on its site sets the simple process as well.
The organization informs a member once a cancellation request has been processed.
The organization informs a member once a cancellation request has been processed.
My response:
I selected "I do not accept" because the ECA does not point out that the Membership Terms & Conditions has changed, nor have they apologized. Their response makes it sound like I (and others) should have read the Terms of Service/Terms & Conditions (TOS) beforehand. However, the TOS was changed repeatedly without notifying members. Other sites, when they change their TOS, send out a notification and will not let you continue before agreeing to the changes. The ECA never sent out notification. The TOS did, for example, allow phone cancellations, but this was removed without proper notice. A cancel auto-renew button was also on the site for months (and functional), yet it was suddenly removed, again without warning. Those who had clicked on it (like myself) were given a message that our membership would not be renewed, but the ECA suddenly claimed it was not functional. The ECA should have immediately sent out notification to all its members if it was truly a mistake, but instead this info was only posted on its forums, which has a separate membership from the site proper. While I have since had my membership canceled (through snail mail), if a person is able to sign up online, they should be able to cancel online. Also, any changes to Terms of Service should be sent in an e-mail, preferably highlighting and/or using layman's terms to any changes in the TOS. While I am no longer a member, anybody who wishes to join should make sure they do not have any hassles if they don't want to auto-renew or cancel their membership outright. Without proper notice, the ECA could keep changing methods to cancel and frustrate more members.