Employees Of All Stores - Post Your Stupid And Funny Customer Stories - Part Cinco

[quote name='GrilledWitOnions']Oh wait, WAL-MART accepts returns without receipts. I hate that place. It's made people even dumber for having shopped there, which is actually pretty incredible.[/quote]

On the flipside, Costco accepts returns without receipts, but that's because they keep track of everything you buy anyway, and can look anything up with a click of a button.
 
[quote name='NismoZZzz']Grabs game and begins to walk to the door. As he opens the door, he looksback at us and says:

"Hey, do you know any stores I can buy games at?"
"What?"
"Games, online, a store where I can buy games at?"
"Ummmm BestBuy?"
"Online, buy games"
"I don't understand what you are saying. Be more clear"
"Cause I want to buy them there."[/quote]

Here's hoping he sticks to his plan of buying games online (though I wouldn't be surprised if he didn't).
 
[quote name='GrilledWitOnions']I'm going to start telling people to just get in line, I'm sick of this. I always chicken out cause I don't want to be rude, but they're being extremely rude. I just know when I say it I'll sound like an ass; it's really hard not to when your dealing with a subject that should have been learned in kindergarten.[/quote]

Yes - you need to do this! Otherwise you're punishing the people who wait in line - I get more frustrated with the store clerk who helps rude people then I do at the rude person.

My library is the worst. They had one librarian moving this 15 person checkout line. Every so often someone would call the library and the librarian would stop the line, take the call and immediately go in the back to find the callers book/fine history/whatever while we all waited!

If you have people who took the time to travel to your govt office or place of business to perform a transaction, my rule is that you take care of them first before you turn your attention to someone calling in from the comfort of their own home with a question. Or at least make the caller wait 5 min while you continue to clear out the checkout line. It's just common courtesy.
 
[quote name='camoor']Yes - you need to do this! Otherwise you're punishing the people who wait in line - I get more frustrated with the store clerk who helps rude people then I do at the rude person.

My library is the worst. They had one librarian moving this 15 person checkout line. Every so often someone would call the library and the librarian would stop the line, take the call and immediately go in the back to find the callers book/fine history/whatever while we all waited!

If you have people who took the time to travel to your govt office or place of business to perform a transaction, my rule is that you take care of them first before you turn your attention to someone calling in from the comfort of their own home with a question. Or at least make the caller wait 5 min while you continue to clear out the checkout line. It's just common courtesy.[/QUOTE]
I've had clerks make me wait for stupid crap like a receipt, because they absolutely had to answer that one phone call and not complete my sale. It's always after I have just given them cash or plastic too.
 
I work at Blockbuster (I feel your pain Grilled) and one of my CSR's had this piece of work as a customer.

She scans his Blockbuster card and it turns out he hasn't been in our store in quite a while (minimum 3 months, more likely 6). After 3 months our in store database kicks you out to make room for more recent customers. You're still in the National Database, and we use the card or Driver's License number to get you back into the store's database. So anyways, since we're adding him back into the store's database, it prompts us to update his information.

CSR: What's your current phone #?
Cust: Why?
CSR: Because we need to verify that the information we have on file is current.
Cust: Of course it's current. I haven't moved in 10 years.
CSR: Nonetheless, I still need you to tell me your phone number so I can enter here into the prompt.
Cust: BS. I know how your system works. You don't need to verify my information. I've been coming here forever.

*I step in*

Me: What seems to be the problem sir?
Cust: She says I need to update my information, but I haven't changed anything. I've been coming here forever and you guys are the only ones that ever give me any problems.
Me: All we're asking for is your phone number, sir. We aren't asking you to take an applied physics test or anything. Once you've verified the phone #, we can continue with the transac...
Cust: The Blockbuster down the street has NEVER asked me for my phone #. Why do you guys always do it?
Me: Well since you haven't been in here in the last 3 months, we need to update your account since it just added you back into the system. We don't know whether you've moved or...
Cust: Bullshit. That's not how your system works. I've been coming...
Me (not screaming, but in a voice loud enough to let him know I was done playing "the customer is always right"): Enough! You have 3 options. 1) I go get you a shirt and nametag and you can work on this side of the register since apparently you already know what you're doing. 2) You can give us the phone number, we'll make sure everything is current, and you can be on your merry way, or 3) you can go home without your movie. What's it going to be?
Cust: (with a look of... "oh shit I think I just kicked a bear") ummm... ###-###-####
Me: And are you still at this address?
Cust: Yes.

*Motioning to CSR to take over the transaction*


I really hate irrational customers. And the worst part is, my wife is one :bomb:. The moment she starts to turn into one at a store I have to pull her to the side and do something about it, for fear of my own sanity.
 
[quote name='Warner1281']I work at Blockbuster (I feel your pain Grilled) and one of my CSR's had this piece of work as a customer.

She scans his Blockbuster card and it turns out he hasn't been in our store in quite a while (minimum 3 months, more likely 6). After 3 months our in store database kicks you out to make room for more recent customers. You're still in the National Database, and we use the card or Driver's License number to get you back into the store's database. So anyways, since we're adding him back into the store's database, it prompts us to update his information.

CSR: What's your current phone #?
Cust: Why?
CSR: Because we need to verify that the information we have on file is current.
Cust: Of course it's current. I haven't moved in 10 years.
CSR: Nonetheless, I still need you to tell me your phone number so I can enter here into the prompt.
Cust: BS. I know how your system works. You don't need to verify my information. I've been coming here forever.

*I step in*

Me: What seems to be the problem sir?
Cust: She says I need to update my information, but I haven't changed anything. I've been coming here forever and you guys are the only ones that ever give me any problems.
Me: All we're asking for is your phone number, sir. We aren't asking you to take an applied physics test or anything. Once you've verified the phone #, we can continue with the transac...
Cust: The Blockbuster down the street has NEVER asked me for my phone #. Why do you guys always do it?
Me: Well since you haven't been in here in the last 3 months, we need to update your account since it just added you back into the system. We don't know whether you've moved or...
Cust: Bullshit. That's not how your system works. I've been coming...
Me (not screaming, but in a voice loud enough to let him know I was done playing "the customer is always right"): Enough! You have 3 options. 1) I go get you a shirt and nametag and you can work on this side of the register since apparently you already know what you're doing. 2) You can give us the phone number, we'll make sure everything is current, and you can be on your merry way, or 3) you can go home without your movie. What's it going to be?
Cust: (with a look of... "oh shit I think I just kicked a bear") ummm... ###-###-####
Me: And are you still at this address?
Cust: Yes.

*Motioning to CSR to take over the transaction*


I really hate irrational customers. And the worst part is, my wife is one :bomb:. The moment she starts to turn into one at a store I have to pull her to the side and do something about it, for fear of my own sanity.[/quote]We've been doing this "update info every qurater" thing, so customers that come in every day get asked about info every few months. It's really annoying when you ask, "I need to verify your phone number, what is your current one?"
"Everythings the same"

Holy crap, that VERIFIED it right there.
I've had customer take longer to get the damn phone number out than if they had just given it to me. And then of course they come complain when a courtesy call didn't reach them and a movie auto sells, because the phone number is wrong.

As far as the customer thing:
I don't interrupt my transactions; if someone is 'looming' at the side,I tend to let them get out whatever stupid thing they're saying and then tell them it'll be a while while I take care of my line of customers. For phone calls, I pick up, listen to the question, and tell them to hold. They come after current customer. It does suck to sort of let the phone customer cut in line, but if it's busy I'd never get back to the phone (and unfortunately sometimes don't).

I think I've mentioned this, but NEVER call and ask what movies are out this week. And then what's good. And then what's appropriate for a 7 year old girl with the spirit of a 45 year old blues singer. Use the internet and some of your own judgement.
 
The whole shopping center lost power for an hour today. That meant we had to manually ring items up and no receipt could be given since the register was off. Some customers were surprised when we told them they couldn't get a receipt.

Just now someone bring an item up that is tagged for $0.79. The shelf tag says $0.79 each. She wanted to know if she bought 2, if there was a discount. I told her they are the same price no matter how many you buy. She said that was surprising and didn't even take the 1 she had in her hand. I guess she'd rather pay $1.29 for the same item elsewhere (MSRP is $1.29).
 
I had some guy practically elbow an elderly woman in the head trying to butt in line and ask me where we had phono cables today. Then when I pointed in the direction he said, "No come with me". Dude are you fucking high? What makes you think you're so important? So I'm taking care of people in line and just generally saying hello to everyone no matter their place. Then he comes back and puts it on the counter in front of somebody else and pulls out money. Like dude seriously WTF is your problem? At that point I said, "Please wait for one minute! There's other people in the store." Meanwhile the same old lady that I felt bad for is now being a pain in the ass. As if the prices magically changed she says "It's $16?" and I confirm. She then acts as if she doesn't want it. Well then get the hell out of the line. She ends up buying it.

I'm also gonna kill the next person who says, "Do you guys have an adapter?" That's like THE MOST vague question you can ask in an electronics store. Then when you try and get clues as to what they actually need you get the looks and the snide tone as if you're the idiot. They use such vivid descriptions like "small thing" and "one side has a plug" too to illustrate what they want so I guess maybe I *am* an idiot.
 
I have mentioned customers licking their fingers when paying with cash (to make sure bills don't stick together). That's disgusting enough but the new thing apparently is to hold your money in your mouth. It happened yesterday and today. And of course those are the customers that come up to the register coughing or sneezing. I almost want to start wearing rubber gloves at the register.
 
[quote name='YoshiFan1']I have mentioned customers licking their fingers when paying with cash (to make sure bills don't stick together). That's disgusting enough but the new thing apparently is to hold your money in your mouth. It happened yesterday and today. And of course those are the customers that come up to the register coughing or sneezing. I almost want to start wearing rubber gloves at the register.[/quote]
I get that a lot too, and I make sure they know how disgusted I am.
 
[quote name='YoshiFan1']I have mentioned customers licking their fingers when paying with cash (to make sure bills don't stick together). That's disgusting enough but the new thing apparently is to hold your money in your mouth. It happened yesterday and today. And of course those are the customers that come up to the register coughing or sneezing. I almost want to start wearing rubber gloves at the register.[/QUOTE]


And that's why I love pocket-size bottles of hand sanitizer. Of course, I do it too while working... I like to hope that the customers understand that, at my pay rate, I can't excactly take 2 weeks off for a cold. Plus I always try to turn completely away from the customer and cough into an elbow/shoulder.

What I hate is people letting their babies chew on some random item, then handing it to me to ring up. I don't want to handle your child's slobbery leavings, lady! (at the very least, most people buy it... there's always one who dumps the drooly thing in a bin near the front somewhere.)
 
[quote name='davo1224']

I'm also gonna kill the next person who says, "Do you guys have an adapter?" That's like THE MOST vague question you can ask in an electronics store. Then when you try and get clues as to what they actually need you get the looks and the snide tone as if you're the idiot. They use such vivid descriptions like "small thing" and "one side has a plug" too to illustrate what they want so I guess maybe I *am* an idiot.[/quote]

I have a similar problem. I work at a gas station and it always blows my mind when a customer will come in and say, "Give me a pack of cigarettes". Gee, we only sell about fifty different kinds of fucking cigarettes, do you think you could a little more specific?
 
[quote name='DuelLadyS']And that's why I love pocket-size bottles of hand sanitizer. Of course, I do it too while working... I like to hope that the customers understand that, at my pay rate, I can't excactly take 2 weeks off for a cold. Plus I always try to turn completely away from the customer and cough into an elbow/shoulder.

What I hate is people letting their babies chew on some random item, then handing it to me to ring up. I don't want to handle your child's slobbery leavings, lady! (at the very least, most people buy it... there's always one who dumps the drooly thing in a bin near the front somewhere.)[/QUOTE]

We have sanitizer up at the register too but I still like to run to the back room and wash my hands if I can (which of course isn't always possible).

I have seen that happen with the baby putting items with their mouth as well, I try to grab a corner of the item and toss it in the bag quickly.
 
I'm working, a guest comes near me, and I ask "Can I help you find something?" as per Target law. He ignores me, walks by, and starts looking at the shelf a couple feet away. He says "Yeah..." then nothing for a second as I wait for him to tell me what he wants. Finally he says "Yeah sweetie, uh-huh."

fucking Bluetooth.
 
[quote name='YoshiFan1']I have mentioned customers licking their fingers when paying with cash (to make sure bills don't stick together). That's disgusting enough but the new thing apparently is to hold your money in your mouth. It happened yesterday and today. And of course those are the customers that come up to the register coughing or sneezing. I almost want to start wearing rubber gloves at the register.[/QUOTE]

This customer I rang up last week at work kept coughing in front of me while saying excuse me like twenty times without covering her mouth once. I was so pissed off, I just didn't get it. If you are going to say excuse me you can at least realize you should cover your mouth while coughing... gosh.
 
i remember a jehovas witness tried to pay with ice cream with a "THE TOWER" book, and by the time i got over my "wtf" is this stage, she was outside and i had to chase her down to pay... she was fast and ninja-like for a large woman
 
I once had a customer hand me a sweaty bill. I immediately dropped it on the counter and I told him I wasn't acceptng it. After arguing with me for a minute (no way was I backing down) he finally pulled a dry, crisp bill from his wallet. Idiot.

[quote name='CokeCola']I'm working, a guest comes near me, and I ask "Can I help you find something?" as per Target law. He ignores me, walks by, and starts looking at the shelf a couple feet away. He says "Yeah..." then nothing for a second as I wait for him to tell me what he wants. Finally he says "Yeah sweetie, uh-huh."

fucking Bluetooth.[/quote]
:lol: Oblivious, self-important people. Aren't they great?

Is it actually called Target law or are you being sarcastic?:)
 
[quote name='neocisco']Is it actually called Target law or are you being sarcastic?:)[/QUOTE]
The correct term would be "Target Brand," but I didn't think anyone would know what that meant.
 
[quote name='CokeCola']The correct term would be "Target Brand," but I didn't think anyone would know what that meant.[/quote]

I can just see a new hire sitting in a trainig meeting being yelled at.

"You WILL obey Target law, maggot!"
 
Finally!!! took me more than a month to catch up with this thread (and the previous 4)

I was in retail for years, full time at a record store, part time at a comic book store...

I enjoyed both of them a lot, but there were some stupid stupid customers...
here's the stupidest I can remember....

A lady comes in and orders a quite uncommon CD, only available as an import, we don't have it at the time cause it's so rare, so we had to order it...

a week or so later she comes in and her CD has arrived.... so I show it to her, she looks at it for a moment and asks me...

"Do you guys have that service where you can burn a CD and sell me that one instead??"

I was dumbfounded for a moment... wanting to reply "suuuuuuuuure, let me burn it right now, sell you the copy for a really cheap price and we'll keep the opened rare CD for ever cause we'll never sell it"

but I just said "no ma'am, sorry"

she goes oh, ok... thanks...
--------------------------------------------
dang, that reminded me of something my dad said...
one time he asks me if we sell at the store those burnt CDs with lots of MP3s really cheap...

I said "of course not!, that's piracy, we don't sell those"

so he says "that's really stupid... your store should have those"

I quickly changed the subject...
 
[quote name='GGBone']Finally!!! took me more than a month to catch up with this thread (and the previous 4)

I was in retail for years, full time at a record store, part time at a comic book store...

I enjoyed both of them a lot, but there were some stupid stupid customers...
here's the stupidest I can remember....

A lady comes in and orders a quite uncommon CD, only available as an import, we don't have it at the time cause it's so rare, so we had to order it...

a week or so later she comes in and her CD has arrived.... so I show it to her, she looks at it for a moment and asks me...

"Do you guys have that service where you can burn a CD and sell me that one instead??"

I was dumbfounded for a moment... wanting to reply "suuuuuuuuure, let me burn it right now, sell you the copy for a really cheap price and we'll keep the opened rare CD for ever cause we'll never sell it"

but I just said "no ma'am, sorry"

she goes oh, ok... thanks...
--------------------------------------------
dang, that reminded me of something my dad said...
one time he asks me if we sell at the store those burnt CDs with lots of MP3s really cheap...

I said "of course not!, that's piracy, we don't sell those"

so he says "that's really stupid... your store should have those"

I quickly changed the subject...[/quote]Along the same lines, I hate it when people ask if we have CD's (but they mean DVD's). It's really hard for me to believe there are people that don't know the difference between VHS, CD, and DVD. And now that there is BD and HD-DVD, it's only going to get worse.

And then the few people that ask if we rent VHS, and are amazed that we don't. VHS is DEAD morons. People act as if technology stands still for some reason, and are amazed when something new comes along.
 
[quote name='GrilledWitOnions']Along the same lines, I hate it when people ask if we have CD's (but they mean DVD's). It's really hard for me to believe there are people that don't know the difference between VHS, CD, and DVD. And now that there is BD and HD-DVD, it's only going to get worse.

And then the few people that ask if we rent VHS, and are amazed that we don't. VHS is DEAD morons. People act as if technology stands still for some reason, and are amazed when something new comes along.[/QUOTE]
I don't work in retail, but I get the pleasure of answering phone calls from my parents as to how one rewinds a DVD :bomb: I don't think they have figured it out yet...
 
oh yeah! reminds me of something else... one of my biggest pleasures at the record store (besides turning off the listening stations at closing time) was when people asked me "Scuse me.. where are the cassete tapes???"
I used to go "hmmm oooh you mean those rectangle thingies with the holes!!, sorry, we don't sell those anymore... try downtown"

-------------------------------------------------------------------------------------------------

and another time a lady aproached me with a Sting in concert DVD... she asked "Scuse me, I want to buy this DVD, can I play it on my car stereo??"

me: "Sorry ma'am, that's a DVD, it only plays on DVD players..."

her: "well yes, I know... but it's a music DVD"

me: ...

well at least she asked before buying it...
 
[quote name='GrilledWitOnions']Along the same lines, I hate it when people ask if we have CD's (but they mean DVD's). It's really hard for me to believe there are people that don't know the difference between VHS, CD, and DVD. And now that there is BD and HD-DVD, it's only going to get worse.

And then the few people that ask if we rent VHS, and are amazed that we don't. VHS is DEAD morons. People act as if technology stands still for some reason, and are amazed when something new comes along.[/quote]

Can I just butt in here for a second and say that I could care less about Blu-Ray or HD-DVD and yeah, I think the same thing is gonna happen. It's gonna really confuse the f'n crap out of people who are STILL trying to figure out the difference between older formats.


As for me, I think it's been forever since I rented something from Blockbuster, since for a couple bucks more than the usual rental charge($6-7 here), I can buy the damned dvd when it goes on sale @ BB or CC.
 
[quote name='IAmTheCheapestGamer']As for me, I think it's been forever since I rented something from Blockbuster, since for a couple bucks more than the usual rental charge($6-7 here), I can buy the damned dvd when it goes on sale @ BB or CC.[/quote]Agreed. I can't believe people will pay nearly $5 to watch a movie once (or more in a limited period of time), when most of the movies can be had for almost the same price, new, to own. The only way renting makes sense is with an online subscription (either Netflix or Total Access), since then your rentals are averaging maybe ~$1 each. But then you could just save that $20 and buy 3 or 4 movies to own.

I've told people about the difference in price but people are stubborn and stupid. Well, and we have no BB/CC/Target around here (nearest ones are 30 mins away), so people tend to see only what Wal-Mart has (a big reason most people in this damn town prefer fool-screen, I think).
 
I witnessed this while on line at the bank today....

A little background, this bank belongs to a large company over here who are involved in many fields... among other things they sell prepaid internet cards to get only through phone modem... (I thought they didn't sell those anymore but anyways...)

There was this old guy around 60 at the teller next to me and he was screaming his lungs out, he had one of those cards and he was telling the lady that it was a rip off, that they we're gonna pay him for everything cause "NOBODY TOLD ME I NEEDED A PHONE LINE TO USE THIS PIECE OF CRAP"
lady "sir we can't make direct refunds here but I called the manager so we can work it out, you will be refunded"

the teller who was handling my transaction stepped in, I didn't mind

teller: "sir, she's trying to help you please calm down, and I'm sure if you mentioned you didn't have a phone we would have told you about not using the card"

old guy: "I DID TELL THEM WHAT DO YOU THINK I'M AN IDIOT??? WHEN I BOUGHT IT SHE SAID IT WAS OK TO USE LIKE THAT"

teller "sir that's highly unlikely as..."

old guy "OH SHUT UP, THIS IS SUCH A RIP OFF, I'M SUEING YOU!!"

he then proceds to tear the card in two and trow it at the glass... and he stormed out....

we were stunned of course...
 
[quote name='GGBone']I witnessed this while on line at the bank today....

A little background, this bank belongs to a large company over here who are involved in many fields... among other things they sell prepaid internet cards to get only through phone modem... (I thought they didn't sell those anymore but anyways...)

There was this old guy around 60 at the teller next to me and he was screaming his lungs out, he had one of those cards and he was telling the lady that it was a rip off, that they we're gonna pay him for everything cause "NOBODY TOLD ME I NEEDED A PHONE LINE TO USE THIS PIECE OF CRAP"
lady "sir we can't make direct refunds here but I called the manager so we can work it out, you will be refunded"

the teller who was handling my transaction stepped in, I didn't mind

teller: "sir, she's trying to help you please calm down, and I'm sure if you mentioned you didn't have a phone we would have told you about not using the card"

old guy: "I DID TELL THEM WHAT DO YOU THINK I'M AN IDIOT??? WHEN I BOUGHT IT SHE SAID IT WAS OK TO USE LIKE THAT"

teller "sir that's highly unlikely as..."

old guy "OH SHUT UP, THIS IS SUCH A RIP OFF, I'M SUEING YOU!!"

he then proceds to tear the card in two and trow it at the glass... and he stormed out....

we were stunned of course...[/quote]Old Guy v Bank:
Lawyer: Sir, can you please present the card in question to courts?
Old Guy: ...

I love people that think threating legal action will get them anywhere. I've had numorous people tell me that they're going to sue me for this or that; I guess people don't think Blockbuster has any sort of legal department that creates policies and fine print? I think people believe that every store in America is some sort of locally owned business.
 
About an hour ago I was in the back room checking in an order of merchandise. I had a packing list in my hand and was wearing a shirt with the store's name. A customer comes up to the door to the back room and asks if I work there.
 
LOL not a customer story but great fun none the less.
While working in a local drug store there was a little old asian man(George) who spoke very broken english but was really fun to work with, because he was nuts case in point:
Friend "Hey George, you every try opium?"
George"hmmm....no no no opium too expensive, George Like Hashish"

George comes running up to my register in a panic"Where the fruck WHERE DA FRUCK IAN WHERE DA FRUCK!!!!!"
Me: "George what the hell is a fruck, i dont think you can say that....."
George getting more worked up:"FRUCK FRUCK FRUCK!!!! WHERE THE FRUCK"
Me" OH, flag...second aisle"
George: "Thank you" Calm as anything.

Thats all i got for now
 
[quote name='YoshiFan1']About an hour ago I was in the back room checking in an order of merchandise. I had a packing list in my hand and was wearing a shirt with the store's name. A customer comes up to the door to the back room and asks if I work there.[/quote]
...and then you shot him.

[quote name='chimpian']LOL not a customer story but great fun none the less.
While working in a local drug store there was a little old asian man(George) who spoke very broken english but was really fun to work with, because he was nuts case in point:
Friend "Hey George, you every try opium?"
George"hmmm....no no no opium too expensive, George Like Hashish"

George comes running up to my register in a panic"Where the fruck WHERE DA FRUCK IAN WHERE DA FRUCK!!!!!"
Me: "George what the hell is a fruck, i dont think you can say that....."
George getting more worked up:"FRUCK FRUCK FRUCK!!!! WHERE THE FRUCK"
Me" OH, flag...second aisle"
George: "Thank you" Calm as anything.

Thats all i got for now[/quote]
:rofl: More George stories and soon! Make 'em up if you have to. That first one is going in my sig.
 
[quote name='GrilledWitOnions']Old Guy v Bank:
Lawyer: Sir, can you please present the card in question to courts?
Old Guy: ...

I love people that think threating legal action will get them anywhere. I've had numorous people tell me that they're going to sue me for this or that; I guess people don't think Blockbuster has any sort of legal department that creates policies and fine print? I think people believe that every store in America is some sort of locally owned business.[/quote]

I know what you're talking about. most major corporations (best buy, CC, wal-mart) will crack under pressure like that and just give the customer what they want, I work at a mom & pop like video game store and we once had a customer threaten to sue us because our store policies (which are almost identical to gamestop's) where illegal to make with a minor that purchased anything from the store.

to make a long story short, after he hoot and hollared at me and my co-worker, we told him it's our policy and we abide by it. if he doesn't like it, we can either call mall security and have him escorted out or we told him to GTFO of our store and take his business elsewhere.
 
[quote name='SL4IN']I know what you're talking about. most major corporations (best buy, CC, wal-mart) will crack under pressure like that and just give the customer what they want, I work at a mom & pop like video game store and we once had a customer threaten to sue us because our store policies (which are almost identical to gamestop's) where illegal to make with a minor that purchased anything from the store.

to make a long story short, after he hoot and hollared at me and my co-worker, we told him it's our policy and we abide by it. if he doesn't like it, we can either call mall security and have him escorted out or we told him to GTFO of our store and take his business elsewhere.[/quote]Sorry I wasn't clear - what I meant was, as far as me working in a big corp store, someone can threaten all they want, I stand by the policy and decision made (as it's my job) and I am pretty positive most of those policies have been run through with a fine-tooth comb by lawyers, so I'm not afraid of any kind of lawsuit. Of course higher up the chain corp usually bends, but I'm saying, I don't.

Had a guy today that had a movie kept over 37 days before returning it - I know it's a harsh policy but honestly, people think they can just keep a movie for a month and then get a slap on the wrist? Within 30 days, the $1.25 is extremely generous - but over a month and policy is it can't be returned, it's yours, which I think is fair since you KEPT THE MOVIE OR GAME A FREAKING MONTH.
 
OK, so Halloween has truly arrived in full swing early this year. 2 older ladies came in a few days ago. one had a very obvious black mustache (about 2 cm long?!?) and i had to ring her up. believe me, it was hard to watch much less contain myself. yeah...scary. she was super nice, but in a way i kinda felt sorry for her.

This other lady came in and she had this almost grapefruit size cyst or something on the back of her head. it could have easily been covered with a hat. i saw both of these customers during the daytime mind you. i thought you only see these kinds of people at night? ok, enuff ranting.
 
speaking of early halloween,
Back at the drug store i worked at there was a woman who came in all the time who looks like a dead person trying to look alive.
looked to be about 90 had jet black hair in a bee hive type look, skin with so much makeup on she looked goth i guess...but it was everywhere neck, arms, legs....like thick white clown face makeup everywhere, and to complete the walking dead look the shuffle...she didnt really walk as much as never pick up her feet.
 
To add to Halloween, we sell Halloween decorations, party ware and other stuff. Someone brought up some plastic spiders and asked if I could chage her half price since it's "so close" to Halloween. I told her I can't change prices but she put back another item and bought both spiders.

We also have plastic rats and have them up by the register in a display box. One is on the counter near a register. Someone came up to the register and wouldn't get near the rat because they were scared of it (this is an adult mind you) and asked if we could please remove it. We did just to stop her from freaking out and put it back after she left.
 
[quote name='GrilledWitOnions']Agreed. I can't believe people will pay nearly $5 to watch a movie once (or more in a limited period of time), when most of the movies can be had for almost the same price, new, to own. The only way renting makes sense is with an online subscription (either Netflix or Total Access), since then your rentals are averaging maybe ~$1 each. But then you could just save that $20 and buy 3 or 4 movies to own.

I've told people about the difference in price but people are stubborn and stupid. Well, and we have no BB/CC/Target around here (nearest ones are 30 mins away), so people tend to see only what Wal-Mart has (a big reason most people in this damn town prefer fool-screen, I think).[/quote]

Prices for newer movies seem to be about 10 where I live (sometimes 3 for 24 from their crappy selection)

I have a 2-for-1 card so I'd rather rent the latest movies for $2.50 a piece, esp because I really don't care that much about owning most titles.

When it comes to TV series however, I think you have a better point.
 
[quote name='YoshiFan1']To add to Halloween, we sell Halloween decorations, party ware and other stuff. Someone brought up some plastic spiders and asked if I could chage her half price since it's "so close" to Halloween. I told her I can't change prices but she put back another item and bought both spiders.[/quote]Wait, reduce the price because it's a more relevant item to sell? Do people even think before they open their mouths?

[quote name='camoor'] Prices for newer movies seem to be about 10 where I live (sometimes 3 for 24 from their crappy selection)

I have a 2-for-1 card so I'd rather rent the latest movies for $2.50 a piece, esp because I really don't care that much about owning most titles.

When it comes to TV series however, I think you have a better point.[/quote]Well, newer movies at Best Buy and such are usually around the $10 price for a few months, but I've seen them drop to the $5 range quick lately. I firmly believe that any single disc, regular, run-of-the mill movie (and most special editions as well) can be had for $5 at some point. Of course some people might want to watch a movie right then and there, and then I suppose renting becomes the only choice, or patience. I always choose patience. (Buuuut, getting free rentals at work does make it easier when I really have to watch something. But I know once I leave there, I may get an online rental service but I'd never pay $5 to rent something, I'm too much of a cheapass).
 
[quote name='GrilledWitOnions']Well, newer movies at Best Buy and such are usually around the $10 price for a few months, but I've seen them drop to the $5 range quick lately. I firmly believe that any single disc, regular, run-of-the mill movie (and most special editions as well) can be had for $5 at some point. Of course some people might want to watch a movie right then and there, and then I suppose renting becomes the only choice, or patience. I always choose patience. (Buuuut, getting free rentals at work does make it easier when I really have to watch something. But I know once I leave there, I may get an online rental service but I'd never pay $5 to rent something, I'm too much of a cheapass).[/quote]

You must have a great bestbuy, mine never has anything below $10 (and usually the ten dollar titles are crap)

Walmart occasionally has a $4 DVD dump bin in the front, but they always shovel out fullscreen for the mouth-breathers and as someone who has a brain I refuse to buy full-screen
 
[quote name='YoshiFan1']
We also have plastic rats and have them up by the register in a display box. One is on the counter near a register. Someone came up to the register and wouldn't get near the rat because they were scared of it (this is an adult mind you) and asked if we could please remove it. We did just to stop her from freaking out and put it back after she left.[/QUOTE]

We get some pretty freaky-looking fake rats in, with fur and all. And every year, some smart-aleck hides 'em on other shelves in the store, trying to spook someone. As far as I know, it hasn't worked, but it is annoying to clean up after.
 
[quote name='camoor']You must have a great bestbuy, mine never has anything below $10 (and usually the ten dollar titles are crap)[/quote] I think every BB participates in the weekly sales, this is from this weeks ad:

$4.99 Halloween Horror DVD's - more available in store
Silence Of The Lambs
Halloween
Nightmare On Elm Street II
Devil's Rejects
The Grudge
Texas Chainsaw Massacre (remake)
Dawn Of The Dead (original)
Urban Legends
Identity
Hellraiser
Hellraiser II
From Hell
Texas Chainsaw Massacre
Saw II
House Of 1000 Corpses
Candyman
High Tension
Mothman Prophecies
Nightmare On Elm Street IV, V, New Nightmare
Click to expand...
And not $5 but close enough...

$6.99 Horror DVD's - more in store
Saw III (Unrated)
Evil Dead I, II
Halloween 25, 4, 5
The Hills Have Eyes
The Descent
Day Of The Dead
Night Of The Living Dead
Phantasm I, III
Click to expand...
Granted this week is all horror stuff, and even if I were interested in the titles, there are better versions available, but they are $5.

Walmart occasionally has a $4 DVD dump bin in the front, but they always shovel out fullscreen for the mouth-breathers and as someone who has a brain I refuse to buy full-screen
Click to expand...
Yeah I usually don't bother with WM for that reason. A week or so ago I did pick up World Trade Center 3-Disc and Chumscrubber there for about $4 each, but it seems like whenever I actually even see something I want, I double check and it's Fullscreen.
 
[quote name='camoor']Thanks for the heads up, I gotta pay more attention to the deals![/quote]No problem :D I don't pay attention to the ads anymore since they cost me so much money :p
 
[quote name='camoor']Walmart occasionally has a $4 DVD dump bin in the front, but they always shovel out fullscreen for the mouth-breathers and as someone who has a brain I refuse to buy full-screen[/quote]

OMG NOT FULL SCREEN!!!!!!!!!!


AHHHHHHHHHHHHHHHHH!!!!!!


For fucks's sake.
 
[quote name='davo1224']OMG NOT FULL SCREEN!!!!!!!!!!


AHHHHHHHHHHHHHHHHH!!!!!!


For fucks's sake.[/quote]I don't understand, is that sarcasm? Do you prefer fullscreen? I mean if it's the OAR but in most cases, it's not, so...


what you wrote is pretty much my reaction to it :p
 
Remembr GWO....

trool%20feed.jpg
 
I dont know about you guys, but I like to let people in retail kind of unwind on me. Say you're behind a guy whos got a whole box of shit that hes trading in and theres one employee in the entire store, the guy asked me what I needed help with and I said,

ME: you trade in ps2 games?
GS DUDE: yea we do, whatcha got?
ME: I got 2 boxes full of em.

He seemed like he was going to crack, as if he was trying to do his best to hide the stress, I laughed and looked at him, said I was just f'n with him and asked if he had any 360's in stock. He surprisingly laughed.
 
Kind of a minor incident but still got me annoyed- I was up at the register area and a customer ordered 2 balloons. It takes about 45 seconds to inflate and tie each balloon. Another customer comes up to the register, sees I am there and still rings the "please ring for service" bell, I ignore it because I am up at the register, a few seconds later she starts ringing it 5 times in a row. She then says "Is anyone up here?", with her looking right at me. I tell her I'll be with her in a minute. After the 2nd bell ringing, another employee yells to me and asks if I need help ringing. I told her no and I was ok. If this customer was going to be that rude, I was going to make her wait even longer
 
[quote name='YoshiFan1']Kind of a minor incident but still got me annoyed- I was up at the register area and a customer ordered 2 balloons. It takes about 45 seconds to inflate and tie each balloon. Another customer comes up to the register, sees I am there and still rings the "please ring for service" bell, I ignore it because I am up at the register, a few seconds later she starts ringing it 5 times in a row. She then says "Is anyone up here?", with her looking right at me. I tell her I'll be with her in a minute. After the 2nd bell ringing, another employee yells to me and asks if I need help ringing. I told her no and I was ok. If this customer was going to be that rude, I was going to make her wait even longer[/quote]Wow, people are such assholes. I had something like that myself yesterday. I was helping one person, there was one old lady in line. After about 30 seconds she puts her movies on the counter and says, "I'm leaving these here, I don't have time to wait", but it was in like a surly tone of, "You need to be helping only me, because I'm so old I deserve to be treated like royalty". I hate old people. (There was one other employee working with me but I wasn't about to drop him on a till to help some old lady when I would be done in about 30 seconds).

Today some girl came in to apply for a job, which is done at a little electronic station thing. So the girl is filling it out for a while, and then she comes up and says she needs help... so I go over and the question was "Are you currently employed? Yes/No".

She wasn't sure what to select. I'm sure she'll be getting a job :roll:
 
Fat people in motorized carts disgust me, they're supposed to be for the handicapped. Not the people who insist on eating buttered, bacon sandwiches in bed.
 
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