Employees Of All Stores - Post Your Stupid And Funny Customer Stories - Part Cinco

[quote name='IOnceWasLegend']Our store's actually pretty good about that; though that could be because our manager's a gamer himself and buys a lot of stuff, so he understands. Granted stuff does get through the cracks; but the thing the kid handed us had a single price sticker on the front of it, not obscured at all, and he'd been looking at it for a couple minutes before giving it to me.

And it's not actually the people on the phone that are the problem; it's the people who come into the store. We're situated right outside of a Macy's and, right now, near the mall Santa, so we get a ton of parents in asking about the Wii. After saying, "No, we don't," most people on the phone hang up; after saying, "No, we don't," to parents in the store, it turns into the aforementioned conversation ;).[/quote]

Our local GS stores are bad with the multiple layers of stickers and being off on the prices. I picked up Everblue 2(complete cept for missing the manual dammit) and it rang up as $3-5 higher than the sticker. They price adjusted it to match the sticker for me, so sometimes a store being behind in their 'duties' is a good thing for me.

I could never work a game store at Christmas, I'd be too itching to go 'hold on I have a Wii right down here' after the parents arguing with me for 10-20 mins after I get done telling them I don't have one and bringing up the empty Wii display box and pulling the display box off my hand and showing them my middle finger when they don't get the fuckin hint that we're sold out.

LOL I guess this is why I don't work in retail anymore.
 
[quote name='Demolition Man']The 1% however will scream and yell at me about how I'm supposed to have a sudden power to make Wii's shit out of my ass just for them. Oh well... can't please everyone.[/quote]

You didn't take the e-learning for this? It was very helpful.
 
[quote name='GrilledWitOnions']Blockbuster is open during every holiday for some awful reason. I usually end up working them, since it's time and a half and some are very very slow (ie thanksgiving). But what sucks are the people that call to ask if we are open. We usually get about 20 phone calls just for that each holiday. I've tried adding in store hours and that we are open every day to the phone greeting, but most people still end up asking. It's very annoying. And when we tell people to return a movie and it falls on a holiday, it's always the same convo: "Are you open? Oh that sucks for whoever has to work! I'm olbivious to how this must make you feel, to be told ever five minutes that you have a terrible job, and yet I will STILL be here to rent. And probably give you crap then too!"[/QUOTE]

I work at a wine and liquor store. When I have to work the holidays (every one) I love to mess with people on the phone because I know they are calling to see if we are open. I'll answer the phone "Wine Store, we are open from 9 to 3. How can I help you?" and they are like "uhh uhh umm yeah thanks." Got to have some fun if I have to work those days.
 
[quote name='tindall311']I work at a very fine new world italian restaurant and we get some good redneck people in there every now and then. last night, a man ordered a tuna well-done. "So well-done that it is dry and there are no juices left" as he put it. Then he berated the server (one of our best servers) because we don't have ketchup for him to use with his tuna.

When she explained that we don't have many items on the menu that could use ketchup as a reason for not having it, he went on to insult her and call her condescending. He then berated our GM because the restaurant "doesn't know how to train their staff, can't hire a good server, and what kind of restaurant doesn't have ketchup?"

That coupled with the people who complain "what kind of a restaurant doesn't have ice cream?" when we've already told them about our desserts, including the gelato.[/QUOTE]

On Gordon Ramsay's show recently this old lady sent her steak back to the kitchen because "it was too tough". Gordon tried a bite and instantly concluded that the lady was full of crap and looking to cause trouble. He went back out to the table and told her off, calling her "an old bag" among other things.
 
"You got Wii's?"
"No, we are sold out."
"Pfft, why do they do this? Are they just trying to ruin Christmas for kids?"
"*Shrugs*"
"They are just ruining Christmas, it's bullshit."
---Kept repeating this throughout a 5 minute process---


I dunno if anyone has noticed but everytime a customer comes in it always goes like this:

"THIS IS PROBABLY A STUPID QUESTION, BUT DO YOU GOT WII'S?"
"Sold out"
"Hahahaha, well I have one just wanted to know if you had some. Can I get Carnival Games?"

That seems to happen a bunch of times during the day.

One time I was ringing up a customer and during that 2 minute process, I had 4 phone calls for Wii with me saying the exact same thing to them.



Another good one.

"Hi, I'm looking for Zelda on the PS2?"
"Sorry, that's a Nintendo owned property meaning it would only be available on Nintendo systems."
"What??! No, they make it for PS2!!"
"No they do not."
"YES THEY DO, YOUR WRONG, I SAW IT, LET ME BUY IT."
"M'am, they do not make it and we will never ever get it."
"I'M GOING TO FIND THIS GAME AND BRING IT BACK TO SHOW YOU YOUR WRONG!!"
"Lady, I'll give you 3 million dollars cash if you come back with that came."
"WATCH"
----Needless to say, she never came back----
 
I feel all of you who have had to deal with the Wii questions. Ever since November, when will they shut up!?!?!

My conversations over the past few Sundays:

Customer: "Do you have any Wiis?"
Me: "No, sold out earlier this morning"
Customer: "When will you get more?"
Me: "We don't know for sure until 1-2 days before. Usually we get them on Sundays, so if you call on Saturdays we'll let you know"
Customer: "How many did you have today?"
Me: "We got around __ units."
Customer: "Was there a line?"
Me: "Yes, by ___ a.m. we handed out tickets to those in line."
Customer: "But you open at 9 a.m.!"
Me: "By __ a.m. there were already more people in line than we had units available."
Customer: "So what time should I get here next Sunday."
Me: "...as early as possible. Someone even waited in line overnight..."
Customer: *Gasp* I'm not getting up that early, that's crazy!"
Me: *mumbles* "well I guess you won't be getting a Wii then!*

I really want to get one of those scrolling LED message name tags or belt buckles so I can write out the whole Wii situation and not have to repeat myself over and over. If a customer asks me about Wiis, I'll simply point to my name tag or belt buckle and tell them to read.
 
[quote name='Limpbizkit182521']I work at a wine and liquor store. When I have to work the holidays (every one) I love to mess with people on the phone because I know they are calling to see if we are open. I'll answer the phone "Wine Store, we are open from 9 to 3. How can I help you?" and they are like "uhh uhh umm yeah thanks." Got to have some fun if I have to work those days.[/QUOTE]
You work in a liquor store - how could you not have fun?
 
[quote name='Heavy Hitter']You work in a liquor store - how could you not have fun?[/QUOTE]

Holidays suck because no body knows what the hell they want, ask for $4 bottles of wine wrapped while 12 people wait in line behind them, think it is alright to leave their unwanted wines on any shelf (despite the product belongs right above where they put it), and the list can go on. I hate the assholes that don't appreciate my "have a good holiday" spiel and don't say a word of thanks or you too. fuck holidays.
 
[quote name='neocisco']You didn't take the e-learning for this? It was very helpful.[/QUOTE]

Oh I did. Sadly instead of Wii's shitting out of my ass I get...... Virtual Boys.
 
[quote name='Demolition Man']Oh I did. Sadly instead of Wii's shitting out of my ass I get...... Virtual Boys.[/quote]

..you have Virtual Boys coming in and out of your ass?!

We got a shipment of four in. It was good to have some and be able to say yes.

"Hey, can I get on a waiting list for a Wii?"
"Ehh.. I dunno.. How about I just sell you one instead?"
"YES!!!! I'm so glad I decided to return those movies on my lunch break!" (since GC is inside Hollywood Video stores)

Someone came in and asked literally as I was ringing up the last available one we had. If only he was there five minutes sooner.

"Aw, man, are you serious? That's a kick in the pants!"
 
Had a lady today talking about how she likes to watch movies at home instead of at the theater:

"There aren't any loud people and you when you get older you have to go the bathroom more, and I can stop the movie. They won't do this at the theater, I've asked."

:shock:

She was also one of those idiots that likes to ask me my opinion although it won't matter anyway:
"Have you seen Perfume?"
"No, but I heard it was good, although sort of disturbing"
"Oh I've read the book blah blah blah I had an exisiting opinion apparently and just wanted to waste your time"

I think she just wanted to show off that she can read. Way to go, you get a star!
 
[quote name='xeno']i work at bestbuy and here are some stories...
customer : do ps2 games on 360
me: *pretends to ignore customer *
customer : hello? there do ps2 games work for the 360
me: i heard ya the first time
customer : well
me: yea they do all you need to do is hack into the system
customer : *buys a 360*
me : lol
(unfortunalty this really happend.....)

_---------------------------------------------_

customer : will a guitar hero guitar work on gamecube...
me: No
customer : xbox
Me: no
customer : then what do they work on
me; something called a ps2 ever head of it? its a 6 year old system that dreamcast to die ....
customer : no...
me: .........
*customer walks away*
-------------------------------_


_------------------------------_[/QUOTE]

Wow, you are smug, sarcastic, and dishonest. How's that working out for you?
 
grilled thanks for the sig man i pissed when i read this

Had a lady today talking about how she likes to watch movies at home instead of at the theater:

"There aren't any loud people and you when you get older you have to go the bathroom more, and I can stop the movie. They won't do this at the theater, I've asked."
 
[quote name='whitedeath']grilled thanks for the sig man i pissed when i read this

Had a lady today talking about how she likes to watch movies at home instead of at the theater:

"There aren't any loud people and you when you get older you have to go the bathroom more, and I can stop the movie. They won't do this at the theater, I've asked."[/QUOTE]


LOL

I can see it now.......

Fat Lady: (Stands up on top of her seat and bangs the projector window)
Hey I got to take a serious shit, can you stop the movie for 15 minutes!?!?!?
 
[quote name='ITDEFX']LOL

I can see it now.......

Fat Lady: (Stands up on top of her seat and bangs the projector window)
Hey I got to take a serious shit, can you stop the movie for 15 minutes!?!?!?[/QUOTE]

stop that or i will have 2 sigs
 
[quote name='ITDEFX']LOL

I can see it now.......

Fat Lady: (Stands up on top of her seat and bangs the projector window)
Hey I got to take a serious shit, can you stop the movie for 15 minutes!?!?!?[/QUOTE]


OR


Fat Lady: (Stands up on top of her seat and bangs the projector window)
"Hey I got a monster of a shit brewing in my ass trying to escape... can you stop the movie for 15 minutes so I can let it loose?"
 
Wow, I think I've hit two sigs in the last three pages... I'm ona roll. Except I apparently added an extra "you" in that last sentence. I better go fix that... there, now the quote (below) makes more sense and is easier to read. I hope you would change your sig because now people will think I'm no good at the talking of things. ;)

[quote name='grilledwitonions']When you get older, you have to go the bathroom more, but I can pause the movie. They won't do this at the theater, I've asked.
-Crazy Old Lady[/quote]
 
[quote name='Scorch']..you have Virtual Boys coming in and out of your ass?![/QUOTE]

Yeah... hurts to shit em out tho. Still a shitty system. Makes even the god almighty Sega 32X and Atari Jaguar look like a godsend.
 
Someone came in and asked if we had gingerbread cookies . I told her we didn't and she walked out. About a minute later, I went outside to throw a piece of trash in the trashcan outside the store and she was in the car and asked me if I knew she meant gingerbread cookie ornaments. Yeah, I am supposed to read minds (and we did have ornaments).

Then I am at the register counter, standing in front of my cash register my hands near the buttons ready to ring. A customer comes up to the counter holding merchandise, stands there for 30 seconds and then asks me if I am open even though I thought it was obvious I was there to ring. That actually happens at least a few times a month
 
[quote name='YoshiFan1']stands there for 30 seconds and then asks me if I am open even though I thought it was obvious I was there to ring. That actually happens at least a few times a month[/QUOTE]


Everyone, including myself has done that. It's just a bad habit. Now sometimes if you see two people at a register, that most likely mean either the machine is having issues or the cashier is training on it.
 
I used to work in a Sears store, one day this Biker type guy with long hair, goatee, leather jacket, boots, the whole nine yards, came into the store. He was looking for a rachet and socket set, telling me how he's going to be working on his Harley, and what he's doing to it. After I helped the guy, he starts to walk away, then all of the sudden he touchs his hair, and says to me 'This new conditioner is really doing a good job'. I had to try my hardest not to laugh in front of him.
 
[quote name='YoshiFan1']Someone came in and asked if we had gingerbread cookies . I told her we didn't and she walked out. About a minute later, I went outside to throw a piece of trash in the trashcan outside the store and she was in the car and asked me if I knew she meant gingerbread cookie ornaments. Yeah, I am supposed to read minds (and we did have ornaments).

Then I am at the register counter, standing in front of my cash register my hands near the buttons ready to ring. A customer comes up to the counter holding merchandise, stands there for 30 seconds and then asks me if I am open even though I thought it was obvious I was there to ring. That actually happens at least a few times a month[/quote]People do that all the time. The other day there was a lady in line, I was at a register, and coworker stepped up to a far away register to do something non-customer related (we have two tills right near the line, and then a break, and a third till; we hardly ever use the third unless it's very busy. It's used mostly for transfers and such). The lady asked her if she was open and with a sigh my coworker replied that she wasn't, but would help her at the other register anyway. The lady didn't seem to notice that she was being a bitch, and proceeded to be rung up.

There also seems to be at least one person a day that tries to get my attention while I'm OBVIOUSLY helping another customer (they are standing in front of me and I am talking to them/ringing them up), and when I ignore the person that's standing nearby they get mad and leave. Idiots.
 
I'm really starting to hate the holidays just for the stupid people alone.

The stuff in my werehouse is being moved around every single day now, so people are always asking us where stuff has moved to, no worries, I usually know and tell them. So some lady comes up and asks me where the phone cards were, I said that they were over by the wireless phone kiosk on the otherside of where we were. I walked away and helped some other people. When I got done, she was there again, asking me where they were. I took her over in front of the aisle where they were and pointed down to where they were(second pallet into the aisle) and walked away, thinking that she'd be able to find it from there. After helping another customer she was amazingly there again asking where they were. I couldn't help it and asked "really?" to see if she was just joking around but no, she wasn't so I dragged her right to the thing and gave the phone card to her.

Then there are the 40 people every single hour who can't seem to find the Ipods, which coincidentally enough are right when you walk in.

Near the end of the day, there was an older couple, really terrible with electronics asking me every single thing about the GPS units. As I was trying to help them work the device, there was a point where they were trying to get out of a screen, and I told them just to touch it once, right after he did, and then he touches it again, right after I just told him not to, so, like a slow computer, it took both actions at once and went back to the original screen where they started.

The only thing to make my day was a phone call.
Guy: Do you have any wii's?
Me: No
Guy: Do you know when you're getting any more?
Me: No
Guy: Thanks *hangs up*
The whole thing took 7 seconds, I love that.

(Maybe I should clarify this point. About 2 weeks ago, a memo was passed around which stated that apparently there were some coworkers of mine from other stores whree were calling the main shipment areas trying to determine exactly when each store was getting the wiis. The shipment areas are not prepared for that sort of thing and couldn't handle it all, so they got mad and now we have aboslutely no fore-warning about when they'll be in and they'll just be put on the floor ASAP.)
 
An interesting exchange I overheard while at GS last night.

Customer: I'd like to trade this in (Puts PS3 on counter0
Employee: Sure. (Starts looking the system over).
E: I can't accept this.
C: Why not?
E: Because it's a European system.
C: So? It still works just like a regular PS3.
E: I know. But since I've been shown how to distinguish between US and EU systems, I'd get in trouble if I accepted this.
C: So do you know of anywhere I can get money for it?
E: You just need to find somewhere that doesn't know much about the PS3. Try the Gamecrazy down the street.
 
[quote name='Warner1281']An interesting exchange I overheard while at GS last night.

Customer: I'd like to trade this in (Puts PS3 on counter0
Employee: Sure. (Starts looking the system over).
E: I can't accept this.
C: Why not?
E: Because it's a European system.
C: So? It still works just like a regular PS3.
E: I know. But since I've been shown how to distinguish between US and EU systems, I'd get in trouble if I accepted this.
C: So do you know of anywhere I can get money for it?
E: You just need to find somewhere that doesn't know much about the PS3. Try the Gamecrazy down the street.[/quote]

OH SNAP! Haha that's awesome.
 
Nothing funny, but while I was waiting at EB yesterday to pay for my stuff, roughly every 45 seconds someone phoned in asking if they had a Wii in stock, only to get denied with "No, we don't have the Wii in stock".

I'd pull my hair out if I had to answer that dumb question that many times throughout the holidays. I applaud those of you that can still keep your cool while having to answer that question over and over for the past few weeks.
 
[quote name='tindall311']last night, a man ordered a tuna well-done. "So well-done that it is dry and there are no juices left" as he put it.[/QUOTE]

Dear GOD.

I would have kicked him out for that alone. He would have never had a chance to ask for ketchup.

Of course, that's the very reason I don't own a restaurant.
 
[quote name='mykevermin']Dear GOD.

I would have kicked him out for that alone. He would have never had a chance to ask for ketchup.

Of course, that's the very reason I don't own a restaurant.[/QUOTE]

No kidding. You want well-done tuna, they sell these fabulous cans of it all over the place for less than $2.

If you don't get it rare there's no point.
 
Just had one of the worst shifts in a long, long time.
Tuesday I was asked if I could work today (Thursday). It's an opening shift, so it's early (well, for me, 9 AM), and it's also receiving day, which is sort of stressful since we get all the new movies in and have to prep them for Tuesday. I knew this going in, and expected it to be a little hectic. My imagination had apparently fallen short of what the day would have in store for me.

The day began with my Store Manager being at the store as I came in; he had meetings or something all day, so he wasn't staying, but he was there long enough to slap on a couple extra little, annoying, should-have-been-done-but-weren't things (little signs and crap) for me to do. Not too bad; I figure I can squeeze them in around my breaks.

My other worker gets in at her scheduled 10:30, a half hour after we opened, which is fine except this means it's harder to get small things done (like taking out the trash), because I'm tied up with morning paperwork for a couple hours, and she has to check in and run the movies, help customers, and then do FOS (Found on Shelf; we have to check on the shelf for each movie that is overdue and about to sell, in case we missed one. That's what that $1.25 is for, and let me tell you, it should be much more, and paid directly to the employee... but I digress).

A couple of hours pass and my SM calls, tells me a few other random things that must be done today; more signs and crap. I tell him I'll try to fit it in.
Then, around 2pm, we find out that the release dates for a few movies that were scheduled for Wednesday (not a normal Tuesday since Christmas falls there) have now been bumped to today. A couple we knew were being bumped (The Kingdom and Solomon Brothers were said to be Friday, so we had the space for them), but suddenly Kingdom, Rush Hour 3, Heartbreak Kid and a few others were dumped on us today. Receiving day. The day we normally get them in, prep them, and then make space for them Sunday or Monday night, normally taking around 4-5 hours of one persons dedicated time.

Now I know this isn't customer related, but I'm getting there. Last fifteen minutes of my shift and it's getting busy with not only stupid tasks to finish but customers as well. One lady wants to know where our Adam Sandler movies are located for sale, but has no specifics and expects them to all just be lumped together. And then this guy...

This guy comes at me from the side while I'm helping another customer. He asks me if today is a day he can rent older movies for free with the rewards; I tell him no, it's M-W, and go back to my current customer. Finish up, guy comes up to me and tells me that's not what he was told. I tell him that I can give him a refund on the rewards if it's not working out, and he says that would be "penalizing" him.

Penalizing? By giving him his money back? After he most likely already got free rentals from the program? He doesn't seem to understand what penalizing means so I move on. I don't have time for this shit. If he doesn't want the refund, fine; one less thing.

I open his account and see that it looks familiar: he had returned not ONE, not TWO, but THREE movies the previous night with NO discs inside. This happens from time to time, and we call them mis-matches; we call the customer and ask them to return the disc. We normally let them rent in the meantime, maybe once more, if we haven't gotten a hold of them or if we had left a message that they hadn't heard. But 3 movies returned empty? WTF?

I had personally called him, twice actually, when I received the movies, and left a message about it. There was a warning placed on the account to not rent until they were returned. I felt this was more than fair, since while I can see forgetting a disc in a dvd player (mostly what happens), somehow returning three movies sans discs is right-near impossible. Are we not adults? Can we not do the simplest of tasks? Apparently not.

I explain to him that I can not rent until the movies are returned. He asks me to write down the movies for him, so I simply print a history receipt which shows the comment about which movies were returned empty, and highlight it for him so it's a bit easier to read. It is a bit hard to read but with the highlighting, I thought it was fine. It looked a bit like this:

"Returned Movie 1, Movie 2 an
Movie 3 without discs.
Do not rent until discs are returned."

He then argued that he could only see two titles on the receipt. The guy was a fucking idiot.

He finally stormed out, my shift ended, and I went to my car to scream my lungs out.

Sorry for the long-windedness, just had to vent. Nobody will read this much anyway :p
 
I joined this forum JUST because of these stories. Awesome.

Last weekend, we were having some big sales on GPS. The Magellan Maestro 4040 was on sale for $299.99, $150.00 off. Well a bunch of people get them, including this middle aged women.

Two days later she comes back in and wants another one. For free. I guess she left the unit in their car, somebody broke in and stole it. And she believes Radioshack should give them another one for free because it was stolen. And she was being dead serious. (I wasn't here for any of this, I had the day off. And if I was there instead of Tim, there was no way I would have been able to keep a straight face.)

My friend Tim tells them that they can not do this. He tells them that it isn't our fault and we are not responsible for it. She starts going on tirade claiming that a RS employee probably broke into the car and took it so we can sell it to another customer. Tim tells her that there is no way this happened and that he really can't give them a refund. This goes on for about 20 minutes. Then Tim tells them that our Manager is coming in because he is sick. (The guy couldn't feel the right side of this face because of a sinus infection). She says well that makes sense because he isn't making any sense.

Mike, the manager, comes in and tries to explain to this lady how crazy this sounds. It would be like buying a car, getting it stolen, then going BACK to the dealership asking for your money back. She wouldn't listen. She REALLY believed we should give her another one for free. She then wants to speak to someone in the district office about this so she can get her free GPS. He tells her there is no one who she can talk to because there is no one that will give it to her.

I guess she called the district office and they told her she could get it at the sale price it was last weekend. But not one for free.

WHAT WAS SHE THINKING? How does that make ANY SENSE?
 
I think I'll do a few more general things like I used to, just for kicks. When I am on register, here are just a few things I would hope customers would do throughout this holiday season and beyond:

1) If you are done with your current food or beverage when you buy products in our store, please take your stuff with you. I know, that half-empty smoothie looks very refreshing, especially with the lipstick caked on the top of the straw, but I'm afraid that your little gift isn't too appreciated. Some people leave things behind and that's cool, but throwing your crumpled up receipt into the container before leaving...not very classy.

2) When a customer is making a purchase it is their time, not yours. If they want to pay with exact change and it takes an extra 20 seconds, please don't start dropping f-bombs in front of children because you're late for something or other. It's a busy season, we know, we have every register open and we're going as fast as we can, but don't get ready to start throwing punches at the elderly or very young customer because they're buying a gift.

3) Most of us are doing everything we can to make you happy. We will be glad to check the stock on the floor, the stock in the back, and even the stock in our other stores for you if you ask. You don't even have to ask politely, but it helps. Walking into a store, not seeing an item within 20 seconds, then making a huge scene because "this ____ing store never has any of the ____ I want!!" doesn't help anyone. Holiday and everyday frustration hits us all but ask before you vent. You never know.

4) Under no circumstances can you go into the back yourself to look for things. While I admit it seems like a magical place where all of your dreams of desired products may come true, the reality is actually quite shocking. In addition, if people who have unloaded, shelved, and categorized all of the things in the back over the course of several months cannot find your item do you think you stand a better chance of finding it?


And to all customers who expect there to be nothing but everything they need one hour before close on Christmas Eve...you're completely delusional, make the best with what you've got, please stop threatening the manager's life.
 
To add to #4, I was counting out a register with someone in the back room, the door was almost closed (boxes in the way, to keep it fully closed), 2 people come in trying to sell some discount coupon books. They just decided to solicit us without even knocking on the door and not caring we were counting money. Unfortunately, that isn't the exception, customers just walk into the backroom if they have a question, nevermind I or someone else could be on break and don't want to help them on our break, and don't think they did anything wrong.
 
Alright, this is something that happened to me last night.

This lady comes in and purchases some MP3 players. She buys one of them on one ticket and decides to get another one. The price ran up at 89.99, when the price tag said 79.99. Scott calls me over and asks if we can change. I look at the price tag and it's for a DIFFERENT MP3 player. It is the same brand, but a different one. She wants the price it says on the tag.

I try to explain to her that our policy is that we don't do that because it's a different item. If we left an old price tag on there, we would warrant that price. But not for this item. She then goes on a HUGE rant saying we have to do it because that is our mistake and we have to do it. I explain to her again that we don't do it because it isn't the same item. They are the same brand, but they have different SKUs. I also say that sometimes a customer might come in and change the price tag so they can get it for a cheaper price.

Now she is reallly mad. She is telling me that we will still make money off of the item even if change the price. I tell her I am verry sorry, but I can't do it. (Mind you, I am being as nice as possible here. I said sorry about 20 times) I even call my manager about this (it's 9:45 at night) and he says not to do it and to sell her the item it was supposed to be.

She then says, alright, I want to return the first item I bought. I ask her for her last and first name. Then her address. She says, "What? Why do you need that?"

I explain to her that it is our policy and that without this information, I can't return it. She tells me I watched her buy it, so she doesn't have to do it. I tell her yes she does, it's our policy. So she asks if I can void the transaction. I try to, but it's a debit purchase so I can't do it. She then asks if I can get a customer service number. I give her the number and she starts talking to the guy. She goes on and on about it. (This is where she starts saying stuff I didn't do, which I'll get to later.) She also said that I said I was a manager (which I did) when my name tag says sales associate. (which it does, but I'm an assistant manager/key holder.) But when I'm there, without the manager, I am in charge.

I'm not sure what he said, but she ends up asking for HIS supervisor, so he must have said something she didn't like.

She finally gives me her address so she can get her money back. She also asks me for a number to the district office. I give it to her and she leaves.

The next day my manager gets a call from the district office's secretary person. They tell him that she called and complained about the situation. She said she didn't even care about the money anymore, but that I was very rude to her and that I need to be "handled."

Around 4:30, my manger finally gets on the phone. He is on the phone with her for about 20 minutes and I guess she was ranting and raving the whole time. She said I was really rude to her and that I degraded her many times and I also talked down to her. (Remember, I said sorry about 20 times). I also accused her of switching the price tags (which I never did, I just said customers did it) How I refused to void the item (which I didn't. I wasn't able to because it was a debt purchase) and that I refused to return it without her address (which is our policy). She is now going to return everything she bought on Black Friday.

I didn't get in trouble or anything. My manager backed me the whole time. But lets not forget, THIS IS OVER 10 DOLLARS. I didn't want to give in because there are somethings in this world you can't get lady. At least Scott was there to back me if it ever gets down to anything. I have a feeling that when my manager speaks to the District Manager that he will side with her. Which will bother the shit out of me.

This was the worst customer ever. I love how I am JUST following policy and I get shit from the customer. Then she turns it around on me saying how rude I was. Which I never ever ever ever ever was. I didn't raise my voice once and said sorry about 20 times.

I mean, I see her point. But I was trained NOT to give her that price, if it's for the wrong item. Sorry lady, go to Best Buy next time.
 
[quote name='GrilledWitOnions']
Blee Blah!
[/quote]
I read it all, sounds really crappy. Where do you work at Blockbuster? I applied there a few times and never got the job, I guess it's for the better? :lol:
 
[quote name='yukine']I read it all, sounds really crappy. Where do you work at Blockbuster? I applied there a few times and never got the job, I guess it's for the better? :lol:[/quote]lol, thanks for taking the time (although it was apparently summed up as 'bleh blah!") It's a pretty bad place to work, but then there aren't many options in this town.

A good thing that happened yesterday that I completely forgot about: some guy from Starbucks brought me a free coffee (some iced thing with caramel, I think). I think he's done this before for other managers, but not when I'm working. It was a great surprise.
 
[quote name='BoSoxMole']I joined this forum JUST because of these stories. Awesome.

Last weekend, we were having some big sales on GPS. The Magellan Maestro 4040 was on sale for $299.99, $150.00 off. Well a bunch of people get them, including this middle aged women.

Two days later she comes back in and wants another one. For free. I guess she left the unit in their car, somebody broke in and stole it. And she believes Radioshack should give them another one for free because it was stolen. And she was being dead serious. (I wasn't here for any of this, I had the day off. And if I was there instead of Tim, there was no way I would have been able to keep a straight face.)

My friend Tim tells them that they can not do this. He tells them that it isn't our fault and we are not responsible for it. She starts going on tirade claiming that a RS employee probably broke into the car and took it so we can sell it to another customer. Tim tells her that there is no way this happened and that he really can't give them a refund. This goes on for about 20 minutes. Then Tim tells them that our Manager is coming in because he is sick. (The guy couldn't feel the right side of this face because of a sinus infection). She says well that makes sense because he isn't making any sense.

Mike, the manager, comes in and tries to explain to this lady how crazy this sounds. It would be like buying a car, getting it stolen, then going BACK to the dealership asking for your money back. She wouldn't listen. She REALLY believed we should give her another one for free. She then wants to speak to someone in the district office about this so she can get her free GPS. He tells her there is no one who she can talk to because there is no one that will give it to her.

I guess she called the district office and they told her she could get it at the sale price it was last weekend. But not one for free.

WHAT WAS SHE THINKING? How does that make ANY SENSE?[/quote]

Yes mam, let me refer you to our breaking and entering division. That's obviously how we make our real money. We sell customers electronics, follow them home, break into their homes/vehicles, steal back purchased electronics, reseal and repackaged, and resell the same item again.

Try telling her that and keeping a straight face. :D
 
Most people will never understand until they work in a RadioShack themselves. Most of the people are just looney. I've worked with people's children (photography), worked in a discount/budget store, and worked with snobby clients. However, none of those people have ever given me as much grief as most of the clientele that frequents RadioShack. The only people that make my day pleasant are their elderly that are as sweet as sugar and the really cool folks that you can teach something to. I didn't even bat an eyelash at the story of the ladying forming a conspiracy theory about GPS sales. It seems like it's happened to me.
 
I work in a retail pharmacy with a drive thru. So this lady pulls up with a prescription and (trying not to sound too technical), basically she had a drug that needed extra attention to. so of course, in addition to an insurance problem, it took maybe 5 minutes tops for me to finish attending to her.

moments later, a lady comes after her and says she's picking up a prescription. she also tells me that she's running late for work. empathizing, i hurry up and ring her out, not realizing that she was actually blaming ME for making her late for work. "the DRIVE THRU is for DRIVING THRU only! people shouldnt be allowed to stand here for a long time!"

i stand there, shocked, blinked at her, and said, "ok", somewhat amused.

because she had WALKED UP to the drive thru. :D
 
[quote name='davo1224']Most people will never understand until they work in a RadioShack themselves. Most of the people are just looney. I've worked with people's children (photography), worked in a discount/budget store, and worked with snobby clients. However, none of those people have ever given me as much grief as most of the clientele that frequents RadioShack. The only people that make my day pleasant are their elderly that are as sweet as sugar and the really cool folks that you can teach something to. I didn't even bat an eyelash at the story of the ladying forming a conspiracy theory about GPS sales. It seems like it's happened to me.[/QUOTE]


I use to work as an AM for Radio Shack a few years ago...so I feel your pain.
 
Seasonal job

I'm working the register. Display cases for games are located behind the counter. Some parent or something comes in, "I would like that game" *points*

Bad day to start, but I tried to be nice, but I thought this to myself "SURE I know where you're pointing to...I can even guess what number you are thinking of...please read the name damnit."

Me: *Turns around to look at the shelf* "What game did you want?"
Customer: "That one on the left in the middle"
Me: "Halo 3?"
Customer: "No, I said left, not right."
Me: *OMFG...that is the left side.* "Sir, this is the left side and this is the right side" *Turns to face the right side of the display case*
Customer: *Points again* That one in the middle*
Me: "Ridge Racer?"
Customer: "No....that one with the man on it."
Me: *Head to shelfing area to find the game*...*5 minutes later, scan game* $39.99 + tax with your total coming to 43.29
Customer: "What? Why is it so expensive? Shouldn't it be 14.99 like every other movie? Is it that good?"
Me: *Could have lied but sigh...* "Sorry, this is a video game not a movie."
Customer: "Oh" *leaves*
Me: *Crying inside (2 more hours to closing)*
 
[quote name='pcktlnt']Seasonal job

I'm working the register. Display cases for games are located behind the counter. Some parent or something comes in, "I would like that game" *points*

Bad day to start, but I tried to be nice, but I thought this to myself "SURE I know where you're pointing to...I can even guess what number you are thinking of...please read the name damnit."

Me: *Turns around to look at the shelf* "What game did you want?"
Customer: "That one on the left in the middle"
Me: "Halo 3?"
Customer: "No, I said left, not right."
Me: *OMFG...that is the left side.* "Sir, this is the left side and this is the right side" *Turns to face the right side of the display case*
Customer: *Points again* That one in the middle*
Me: "Ridge Racer?"
Customer: "No....that one with the man on it."
Me: *Head to shelfing area to find the game*...*5 minutes later, scan game* $39.99 + tax with your total coming to 43.29
Customer: "What? Why is it so expensive? Shouldn't it be 14.99 like every other movie? Is it that good?"
Me: *Could have lied but sigh...* "Sorry, this is a video game not a movie."
Customer: "Oh" *leaves*
Me: *Crying inside (2 more hours to closing)*[/quote]haha, awesome. Reminds me of when Halo 3 was coming out, we had posters for it in the windows of Blockbuster. Had a few people search the store for a good 5 minutes and then ask me where that Halo movie was.

And, when the Mass Effect trailer plays on the tv: they ask when it will be coming out on DVD. I always want to ask if they are even paying attention at all.
 
[quote name='BoSoxMole']She then asks if I can get a customer service number. I give her the number and she starts talking to the guy. She goes on and on about it. (This is where she starts saying stuff I didn't do, which I'll get to later.)[/quote]
Yes, one of life's universal truths. The customer will always embellish their stories and/or omit crucial details.
 
[quote name='pcktlnt']Seasonal job

I'm working the register. Display cases for games are located behind the counter. Some parent or something comes in, "I would like that game" *points*

Bad day to start, but I tried to be nice, but I thought this to myself "SURE I know where you're pointing to...I can even guess what number you are thinking of...please read the name damnit."

Me: *Turns around to look at the shelf* "What game did you want?"
Customer: "That one on the left in the middle"
Me: "Halo 3?"
Customer: "No, I said left, not right."
Me: *OMFG...that is the left side.* "Sir, this is the left side and this is the right side" *Turns to face the right side of the display case*
Customer: *Points again* That one in the middle*
Me: "Ridge Racer?"
Customer: "No....that one with the man on it."
Me: *Head to shelfing area to find the game*...*5 minutes later, scan game* $39.99 + tax with your total coming to 43.29
Customer: "What? Why is it so expensive? Shouldn't it be 14.99 like every other movie? Is it that good?"
Me: *Could have lied but sigh...* "Sorry, this is a video game not a movie."
Customer: "Oh" *leaves*
Me: *Crying inside (2 more hours to closing)*[/QUOTE]

This kinda happened to me when I was the team lead of Electronics at Target a few years back. A guy was looking at the display cases of games and he asked me about the fight night game (I forget which one, this was in 2002). He asked me if it had Mohamed Ali in it and I didn't know. He asked if he could look at it and I took it out of the case, after a few seconds he wanted to buy it. When it rang up 50 some dollars, he asked why it was so expensive for a movie and I told him it wasn't a movie, it was a PS2 game (clearly said Playstation 2). I asked him if he had a playstation 2 system and he said no. Then he said he didn't want it because he thought it was a movie and walked off. fucktard.
 
[quote name='ITDEFX']This kinda happened to me when I was the team lead of Electronics at Target a few years back. A guy was looking at the display cases of games and he asked me about the fight night game (I forget which one, this was in 2002). He asked me if it had Mohamed Ali in it and I didn't know. He asked if he could look at it and I took it out of the case, after a few seconds he wanted to buy it. When it rang up 50 some dollars, he asked why it was so expensive for a movie and I told him it wasn't a movie, it was a PS2 game (clearly said Playstation 2). I asked him if he had a playstation 2 system and he said no. Then he said he didn't want it because he thought it was a movie and walked off. fucktard.[/quote]

I remember when I was 9 or so, and I tried to rent an N64 game with my dad. I thought it was a SNES game. I felt like a fool when they told me otherwise. I can't believe WORSE happens to adults. Stupid...
 
lol, man, thats just disappointing to read and confirm form you guys. Oh god...the high definition format is just going to make this even worse...ahhhhhhh.
 
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