Dear *******,
Thank you for contacting PayPal.
Hello, I hope all is well with you. My name is *******, and it is my
pleasure to assist you. I understand that you have already shipped the
item through USPS but the funds are still on hold. I sincerely apologize
for the inconvenience this has caused you but I would be more than
willing to help you on your concern. Let me check your account further.
Upon checking USPS, I see that the item was delivered on October 18th.
Please note that the funds will be released three days after the
confirmed delivery date. PayPal may also release the funds if the buyer
leaves a positive feedback regarding the item. In this case, the funds
will be released 24 hours after the feedback is posted.
PayPal may release the Payment Hold when one of the criteria is met:
- The buyer leaves positive feedback after receiving the item.
- 21 days without a dispute, claim, chargeback or reversal filed on
that transaction.
- 3 days after PayPal confirms item delivery.
PayPal can confirm delivery if you use USPS, UPS, or FedEx to ship the
item and use PayPal shipping labels, or upload tracking information to
PayPal through the transaction details page. This applies to US domestic
transactions only.
If you ship through an alternative carrier or the shipment is not US
domestic, PayPal will be unable to confirm delivery. In this situation,
the buyer must provide positive feedback or 21 days must elapse without
a buyer dispute, claim, chargeback or other action.
I would like to let you know that you are valuable to us, and it is
important for me to help you resolve your concern. If in case you feel
that these information / instructions are inadequate, please don't
hesitate to contact our Community Support Agents at 1-888-221-1161, and
we would be delighted to further assist you regarding your immediate
concern.
We appreciate your patience and understanding regarding this matter, and
wish you continued success on PayPal. Rest assured that we are committed
to making your experiences at PayPal pleasant and rewarding.
Sincerely,
*******
Consumer Support
PayPal, an eBay Company