[quote name='smcmanus1980']Wow... see you learn something new every day!
But seriously, why do some people defend this policy? It's a turn-off to many buyers and I can't see any business sense in it.
Okay, I will continue with the assumption that no one here has ever been to a Gamestop. So anyway, when you step into this store, you will likely see a box for a "new" copy of a game sitting on the shelf long after it has sold out everywhere else. How is this? Well, it's probably because it's open and the cover-art is now beat-up or possibly missing along with the manual. Hmm... definitely sounds like something I'd wanna pay full price for!
Tell me how are games sitting in their inventory forever making them money? Would it not be better business sense to use a promo box if available or a good ol' printer and empty case to convey the availability of the product to the customer, greatly expediting the sale of the last copy of each game? Wouldn't this free up capital for the company and also have the benefit of not irritating a significant portion of their customer base? Oh wait, that's right... then the employees couldn't take the game home and play it, then put it back for the store to sell as brand monkey-spanking new with scratches, no manual, and a generic cover.
Now I know there's no point in getting mad when you could just not buy the product if it's open - but to actually argue that it's a proper business practice to sell open items as new at full retail price is absurd. That is of course unless the employee pinky-swears that the game was never played and that there was never a manual in the case to begin with... which is obviously an infinitely better guarantee that a game has never been played than your standard y-fold seal (and does much more for the collector value).[/QUOTE]
As a job itself (duties, customer service, etc.), I've enjoyed it. But as far as business practices, policies, and managing, the company is awful. It's incredible how much they rip off customers, and the customers simply don't care in the least, it's like they welcome it. I know 'regulars' that come in about once a week, buy the newest game for $65 after tax, and then trade it in for $20 in store credit within 4-5 days after claiming to beat it, and the cycle repeats. It doesn't cross their mind to rent the game or to get Gamefly. Bunch of morons.