@BingoBrown I updated my old post. I was able to get them to cancel my preorder, however everyone else I know on forums were not able to(they prolly didnt try as hard) . Basically I just told them that I am going to close my credit card before the game ships anyways, because I don't need the card anymore anyways, and that this policy was INSANE and intentionally hidden, not clearly displayed during the preorder and checkout process. I also told them I thought the beta/demos was a way to encourage people to preorder a game, test it out, and decide if you like it, so then they can buy it if they enjoyed it. Cuz honestly, that's how it was when I grew up. I also told them I learned my lesson, and that I am ignorant for not scouting the website for these obscure policies, and assuming that the online store was identical to the walk in store.
They replied with some stock copy/paste email that made zero sense. It even mentioned Barnes and Noble refunds in it...
Basically, they closed the status of my order, and canceled it. Feels good to win.
@AlphaPanda , unfortunately Gamestop.com is different than the store.
There was no $5 pre-order fee, and their policy (which was hidden and not under my order info and checkout process) states that if you receive a promotion from a preorder, you have to buy the game and there is no cancel button anymore. Since you ordered the game with a credit/debit card, this info is saved, so they can charge it once the game ships. It's literally like your card is being held hostage...
If you preorder it in the store, you can cancel regardless of promotions handed out.
Gamestop even gave me THREE Eternal Sonata faceplates as a preorder bonus, and later I canceled the preorder, and they didnt care.
They replied with some stock copy/paste email that made zero sense. It even mentioned Barnes and Noble refunds in it...
Basically, they closed the status of my order, and canceled it. Feels good to win.
@AlphaPanda , unfortunately Gamestop.com is different than the store.
There was no $5 pre-order fee, and their policy (which was hidden and not under my order info and checkout process) states that if you receive a promotion from a preorder, you have to buy the game and there is no cancel button anymore. Since you ordered the game with a credit/debit card, this info is saved, so they can charge it once the game ships. It's literally like your card is being held hostage...
If you preorder it in the store, you can cancel regardless of promotions handed out.
Gamestop even gave me THREE Eternal Sonata faceplates as a preorder bonus, and later I canceled the preorder, and they didnt care.