[quote name='PenguinJim']
When they think they know where it's coming from, they block the entire region. No more account access, and all customers in that region lose any store credit and all other web facilities. GMG is UK-based, and so blocking the US in future is entirely possible.
This wouldn't be a problem in itself, except that GMG have been lying to customers who contact them about why areas are blocked, claiming it is due to plans for region-specific expansion, and that service will be restored soon. Another source at GMG tells me that the block is permanent, and a result of the security and fraud issues mentioned above. It seems that they are trying to keep this quiet, and avoid the bad publicity that comes with shoddy security.
I expect most people here have an account with GMG. If you do, I recommend deleting any payment details stored on their systems immediately, and changing your password (and making sure that the new one is unique, of course). If you have any significant store credit, you might want to spend it quickly. Go into your account and copy all keys into a local file. And perhaps don't buy any games from GMG that aren't just Steam keys (although even then, you might just be screwed anyway if you have a problem down the line because of the key, and you lose your Steam game/account).
[/QUOTE]
Hey PenguinJim,
The two topics aren't unrelated. We currently have Taiwan blocked to stop the fraud that came from that region. As we look further at regional expansion we need to integrate a bespoke payment system to combat the inherent fraud problem in that region. Naturally this is a tricky affair and will take time to carry out correctly.
To help ease any concerns, we won't be blocking the US, and users' accounts are not compromised in any fashion (of course you're always able to change your password if you'd like
).
I hope this has helped
@Vendetta, If you haven't received your key you can submit a ticket to
our CS team, they will help you swiftly
(Make sure you're logged into the main site beforehand)
-James