[quote name='SEH']This could be the dumbest counter-argument I've ever heard.
Way to take my point and try and twist it.
Expecting them to lose hundreds, if not thousands of dollars on merchandise because of a pricing error is ridiculous. They apologized and offered free shipping on an order, which they didn't need to do. They dont need to go beyond canceling your order, yet they did and a few people who feel entitled
still complain about it.
I'll take the same route as you though since it's obviously too hard to understand where I'm coming from. Imagine you're a store and you have a relatively large pricing mistake and a bunch of people try to capitalize. Are you going to take the hit and give them their stuff anyways? Doubt it.
Also, if you read their terms of service, pretty much guaranteed to be a line in there covering this exact case. Stop trying to act like you were somehow screwed throughout all of this.[/QUOTE]
1. I wasn't twisting anything. I made something called a counter-point. You said that I knew it was a price error. You're right, but what if someone who wasn't savvy to that saw the price and decided to order it? That's bad customer service just to say "Well even though our site said it was this much, it's actually higher. So either pay the higher price or GTFO." That's not something that would make a first time shopper want to try and do business with them again.
2. I never said I expected them to ship them out. Not ONCE. Even from the beginning I, like everyone else, expected the orders to be canceled. All I was doing was agreeing that people do have a legit reason to be annoyed with the blind eye approach.
3. I never claimed to be screwed. However, like I just mentioned, it is poor customer service to make such drastic
ups on their online prices, only for them to turn around and say "Yeah you ordered them for that price, but we didn't mean to list it for that much, so you get nothing." That is the only time I've ever placed an order with them. For me I don't care one way or another, but someone else might be annoyed with what they did. Instead of saying "Tough shit", they could have said "We made an error, we had to cancel your order. However, due to any problem this may have caused you and because we value your business, we are offering you a $10 discount towards anything in the store over $30."
That would solve two things.
1. They are making it up to the customers that got an order canceled due to the store's error.
2. It gets the store business by offering the customers a reason to give them money.