Here's my WM.com/APX story:
I called WM.com yesterday, and after getting two different stories from one CS rep, I asked for a Supervisor. This person GUARANTEED (her word, not mine) that the "Manifest received by shipping partner" message on the APX website indicated more than just paperwork had been generated - She said that this meant that the product had actually been placed in a box and had been delivered to (or picked up by) APX. She said this had to be the case because, the way WM.com works with APX, they don't have anything to scan until they have a physical package, which is what creates the APX "Reference Number" that links to the APX site.
I also told her that I had called APX and had gotten the same story that many others have written they have gotten - Specifically, that APX was saying that they hadn't received a package due to the presence of only that "Manifest received by shipping partner" message on their website. She said that the APX rep was probably responding based upon the way they process most of their packages, but that this was not the way that things worked with WM.com.
Finally, I asked her why my credit card had not yet been charged. She looked at my order, and said that it was probably just a matter of their on-line system getting caught up, since she saw that an authorization for payment had been generated. Sure enough, between last night and this morning, the charge hit my credit card.
So, after having that conversation, I feel a lot better about things. I felt as though I had actually dug up someone at WM.com who really knew how things worked around there, as opposed to some rep who had to put me on hold to go and ask someone else about what a particular message means on WM.com.
I checked on things tonight, and the link from APX to the USPS tracking number now displays a different message for me. It says, "The U.S. Postal Service was electronically notified by the shipper or shipping partner on November 22, 2005 to expect your package for mailing." It didn't say that before, as the previous message indicated that USPS had no record of that tracking number on their site. So, why would APX let USPS know that there was a package "expected" for mailing if APX was not in possession of one?
So, as far as I am concerned, things look pretty good right now. Again, I would like to send out a HUGE thank-you to Msia for posting the original link to the WalMart.com page. You hooked up a bunch of us CAG's with this system, and I greatly appreciate it! :bow: