[quote name='Tony208']So instead of just telling the truth to the customers that you don't know, you spew some bs. It seems reasonable that the customer would then get angry.[/QUOTE]
Actually, I think I was telling them I don't work that closely with the stock and I had no clue when XYZ item was coming in. I admit I was one of the 'lazy' clerks like you might see in Sears and Kmart who don't go out of their way to help someone since it's 'not their department'.
Then again, I didn't start out like that, I started out trying to be super helpful and all I got were overbearing people with no manners who were ungrateful douchebags. So I stopped trying to give top notch service and I settled for 'getting by'.
Of course the best example of this was when I was tasked with 'helping' a customer to lug some heavy ass pre-fab entertainment center box(on a cart) out to his pick-up truck parked in the fire lane. We get out there and instead of just 'needing a hand', the redneck stands back and watches me hoist the 100 or so pound box up over the tailgate to the bed of his truck and after I have it 4/5's of the way in there he uses one hand and pushes it in the rest of the way.
Yeah. Suffice to say, after nearly giving myself a hernia to help out this

wad I decided that any time someone needed 'carryout service' on their heavy layaway shit anymore, that was when I 'needed to go to the bathroom' and I let the other saps there handle it.