QuittersNeverLose
CAGiversary!
[quote name='Stingermck']Is this deal still available online through amazon? after applying the coupon code is says it doesn't apply to the items.[/QUOTE]
Very long story short:
I tried putting my order through on the phone with them because of my local stores not having any reasonable selection and the online ordering not working. It took 45 minutes to even get through to a person and ANOTHER 45-60 minutes talking to the lady to get my order. I'm not sure why she didn't know how to place an order. Although everything was initially working according to her, but in the end she told me nothing was available except for one game. She kept insisting on going by what was available "in-store" in surrounding states. At this point I asked if there was anything they could do to help me with this deal, since I'd been on the phone for so long (and yes, I was very patient and polite this whole time) and all she could do was apologize about the situation. So I said this is the last time I ever shop at Toysrus and ended the call. I don't think I've ever been so frustrated with customer service. In hindsight I should have talked to a superviser, but I had to get ready for a wedding, which I was almost late for because of this. I thought at least I could get a coupon or something since they were unable to place my order. It wasn't a matter of availabilty, since all the games are available in "24 Hours" online. It was a matter of incompetence.
Very long story short:
I tried putting my order through on the phone with them because of my local stores not having any reasonable selection and the online ordering not working. It took 45 minutes to even get through to a person and ANOTHER 45-60 minutes talking to the lady to get my order. I'm not sure why she didn't know how to place an order. Although everything was initially working according to her, but in the end she told me nothing was available except for one game. She kept insisting on going by what was available "in-store" in surrounding states. At this point I asked if there was anything they could do to help me with this deal, since I'd been on the phone for so long (and yes, I was very patient and polite this whole time) and all she could do was apologize about the situation. So I said this is the last time I ever shop at Toysrus and ended the call. I don't think I've ever been so frustrated with customer service. In hindsight I should have talked to a superviser, but I had to get ready for a wedding, which I was almost late for because of this. I thought at least I could get a coupon or something since they were unable to place my order. It wasn't a matter of availabilty, since all the games are available in "24 Hours" online. It was a matter of incompetence.