[quote name='Donut2922']I had a similar experience. One time I sold a used game of mine and the buyer filed an "unauthorized chargeback" file with Paypal. From what I understand, as long as you had DC on it, you'll be covered. As long as you did your part, Paypal will have to give you your funds. Hopefully it was an item that will get there quickly as my case was actually automatically reversed to the buyer's favor because the address that was listed on the payment was invalid as the post office said the "address not found." Not sure what the hell happened. But because it was being returned to sender, it took literally 2 weeks to get back to my local post office. I responded to the Paypal case stating I shipped the item with tracking uploaded but I ended up having to refund the stupid buyer. I think Paypal figured it was on it's way back to me so the buyer would be off the hook. However, the post office lost my frickin' game and said I was SOL since I didn't pay for insurance. I sent the buyer a note that they lost my game on the way back and that thanks to him I lost my game with nothing to show for it. He never responded.
I wonder if somebody just used a hacked account and messed up on the shipping address and the buyer noticed a charge through his Paypal account. Either way, I got screwed by this guy. At least it was just a $10 game.
I'm open to ship internationally, but I hear stories about how certain countries are really bad with tracking and more open to scammers. Does anybody have that list?[/QUOTE]
South America, or any country whose home postal service has "correios" in the title, is going to be on the losing end of reliability. I have found most of Europe to be fine. Germany has very slow and meticulous customs (they inspect everything). I have never had a problem with Japan or Australia---to the point where I would feel safer shipping something there then to a domestic buyer. Lots of packages went missing to Canada and Russia (funny how its only the ones without tracking).
Got a question guys. So I have a buyer that just bought wwe 13 off me. It was bought and paid for Sunday, and shipped yesterday. Today I got an email from PayPal about a dispute regarding the buyer believing his card was charged in error. I find it fishy that this dispute was opened after it was bought and shipped.
Do you think I have any chance at seeing this money or am I going to take it up the butt on this? Anyone else experience this? This buyer has 222 feedback, and all of it good feedback.
Assuming you shipped the item to the exact same address on the paypal invoice you should be covered.
PayPal is a for profit business so most likely you will lose the initial dispute and they are going to hope (its in their best interest after all) that you go away and don't appeal.
Just reference section 11.3C of the PayPal user agreement. It specifically states that you only need proof of shipment to be covered against an unauthorized use chargeback.
However you can't not have the item and the refund so if they item is refused or not picked up and the tracking shows it was returned to you then obviously you will lose the dispute.
Most of the time for domestic transactions just the DC number is fine. Typically if you call after the DC shows delivered they'll release the funds (the case may stay open up to 75 days while the Credit Card company does their investigation) and even if the credit card company sides with the buyer you'll still be reimbursed by PayPal.
I have seen PayPal "try" and refuse a claim if the item was misrouted or delivered to a zip code other then what is on the invoice (like if the buyer used a forwarding address) but just refer back to 11.3C saying you're covered with "proof of shipment". That is why it is helpful to keep the receipt part of the label when you print online. I just staple that to my invoice and file it in chronological order that way if a case comes up I can just pull the invoice and have all the information I'll need.
On international cases where someone files an unauthorized use dispute they almost always require the customs form or receipt showing where the item was shipped too before they'll release the funds.