edit
didn't get reset but something strange happened. It automatically moved me up a level to Syria. Before going to bed a couple of hours ago, I was still in France (with the key and missing some prizes & rooms). Originally planned on finishing France, now it's not letting me go back when i click on the France tab. Weird. Guess I'll just finish up Syria
Also went to check my email today and some the DLC + Giftcard did show up, but the standard game itself didn't. Which I did win, odd. Hopefully all the emails come eventually.