Hello Jason,
Thank you for contacting Microsoft online support for XBOX. I am Rhian and I will be helping you today with this issue.
I understand you would like to inquire about quality of new Xbox 360 S.
Please accept our apologies about this matter.
All Xbox 360 consoles are functionally identical. Games designed for use with an Xbox 360 console will run on any Xbox 360, regardless of whether it is a core, Elite, or any other kind.
The nature of the console itself is very complex, as it's a consumer electronic product that contains more than 1,700 different components and 500 million transistors. There are obviously many things that can malfunction at any given time - but the majority of customers who own Xbox 360 consoles have had a terrific experience from their first day, and continue to, day in and day out.
Thank you for your time and understanding.
If you need to reply to this e-mail, please reply 'with history' (include any previous e-mail) or reference to Service Request Number 1133441510 so we can expedite our service to you.
Thank you for visiting Xbox.com. If you should have future questions on Xbox products or services, please be sure to revisit our Web site as we are continually adding information to enhance our service.
Best Regards,
Rhian
Microsoft XBOX Support Services
http://support.microsoft.com/