[quote name='praxus07']I filed a feedback report (3 reports total. My First report was under the wrong section. Software instead of hardware issues, the next was the initial "you broke my xbox after I just got it fixed" report, and the third was about the service center email refusing to fix it) at
https://connect.microsoft.com/XboxLIVEUpdate
One of the reps replied to my report, then I got the ups label in the email.
After sending it in I got the email from the service center stating it was tampered with, so I went back and filed a new report (I apparently did it quickly enough that the beta rep intervened and fixed the situation before the service center actually sent it back out, or at least that's what I'm guessing). The rep replied to that posting, saying "
Thank you for reporting this issue. We are looking into it now. Can you please look up your console serial number and ensure you have provided the correct information? If it was incorrect when you originally submitted the information it would not be flagged appropriately to facilitate the preview replacement program for an out of warranty console."
I just replied with my info again, that everything was correct, and that this whole thing was one big mess.
After that I didn't hear anything for a few days except for another email from the repair center saying my console was shipped back to me, with a tracking number.
Until it actually showed up I thought I'd still be getting my old console back. Maybe when yours shows up it'll be a replacement console as well?[/QUOTE]
Unfortunately I already got back my xbox. I should've reported like you did while the xbox was still in Microsofts hands. I resubmitted another feedback issue so we'll see. Thanks for the help though. I OWE you big if they end up doing the right thing.

