Gonna keep this short. I sold a few XBOX Live codes on eBay to a few different people. Surprise, surprise, the buyer less than a month old says that one of them "was used".
He requested that I send him the code through eBay messages. I obliged. An hour later he sends me a screenshot of the Live website saying the code was already used, as in, he used the code twice, took a screenshot the second time, and is trying to play me for a fool. According to his feedback, I'm not the first person that he's received a "used" Xbox code from in his 4 transactions, what are the odds! Am I in the right to fight this? I'm 100% positive it's scam. I've already prepped the card to be mailed to him so that I can have a tracking number to give to eBay.
Here is the transcript thus far...
He requested that I send him the code through eBay messages. I obliged. An hour later he sends me a screenshot of the Live website saying the code was already used, as in, he used the code twice, took a screenshot the second time, and is trying to play me for a fool. According to his feedback, I'm not the first person that he's received a "used" Xbox code from in his 4 transactions, what are the odds! Am I in the right to fight this? I'm 100% positive it's scam. I've already prepped the card to be mailed to him so that I can have a tracking number to give to eBay.
Here is the transcript thus far...
Him: Hello, I just bought, please send the code through eBay Message like you said you would on the selling page! Thank you!
Me: Thank you for your purchase! Here is your 3-month XBOX Live code: [Code Removed]
TO REDEEM GOLD MEMBERSHIP CODE:
1. Sign in to your Microsoft account.
2. Press the silver/green Xbox Guide button on the controller.
3. Navigate to Stores tab.
4. Select Redeem Code & enter code.
Codes can also be reddemed at live.xbox.com.
If you have any questions or concerns, please let me know. Thanks!
Him: I just tried to redeem the code, and it said it was used?
[Screenshot Link Removed Because It Contained Live Code]
Could you send me a working one please?
Me: The code was concealed until your purchase and only disclosed to you. I'm afraid I have no replacement code to offer.
Him: Iv'e showed you proof that the code had already been used. I either want a new code or a refund.
Me:I don't mean to discredit you, however that is not proof that the code was redeemed prior to it being issued to you. You could create that error message simply by trying to use the code twice. I'm afraid I don't have a replacement and can't offer a refund. You may have success raising the issue to Microsoft for a replacement code.
Him: Microsoft would just tell me to contact the seller and demand for a refund and or a working code, which is what I am trying to do. I am going to ask again, you need to give me a working code or a refund. If you must, I may accept an offer of something else, but that would be a worst case kind of deal.
UPDATE
He filed a PayPal dispute.
Him:
1/5/2013 16:43 CST - PayPal: Buyer escalated this dispute to a Claim.
1/5/2013 16:43 CST - Buyer: This user sent me an already used 3-Month Xbox Live Code via eBay Messages, which is against the eBay Policy as of 2008. I know PayPal and eBay are run by the same company, so I am disputing the payment here. Thank you.
1/5/2013 16:41 CST - Buyer: This user gave me a used 3-Month XBL code via eBay Message and Personal E-Mail.
Then:
Him:Ill give you one last chance. eBay knows when people like you are scam artists, and if you make it so they have to refund it I believe it makes a record on your account. I am just asking for you to give me a working code, or to refund me. It isn't that much to ask, please just comply with me. Thank you.
Me:I'm afraid I'm not the one who's the scammer, and I certainly won't glorify the term by calling it an art, but you've already filed a PayPal dispute, and it will be resolved there. I'm sure you'll receive a refund. I hope you enjoy the free 3 months of Live.
Him:
If I got 3 months, I would be happy. But if I do win the dispute, it will be simply getting my money back for something I did not receive. I have no negative feedback for a reason(He has 2 positives and is less than a month old. Here's my feedback.), I am the one who has been scammed before. All of you Xbox sellers think that you can use a code then just try and sell it and say it had never been used before, I hope eBay actually does something about this one, it's a real disgrace. Like I said, please give me a working code or a refund. Thank you.
UPDATE
I contacted the other sellers that this buyer has dealt with. I received one response so far. Here was there message. I don't think English is their first language, but their message is loud and clear:
PREVIOUS SELLER: Dear ticketusmaximus,
Hello! yes.after bought,He open claim "It was given to me via E-Mail, when it should have been delivered via my address. I checked the rules, and it even says that electronic goods cannot be sold on eBay" This was stupid reason.So I response "He asked "send by e-mail" (Sent Date: Dec-23-12 00:45:28 PST) Dear gaogaokytoh, "Hello! It being Christmas, I was wondering if there is anyway you can send me the codes via my E-Mail Address? I am going to be at my family members house, and am going to need it then and there. Thanks for a speedy reply! " - usmc_products So Why seller claim this??" and eBay has decided to refund the buyer.This is not fair also,However I didnot refund.So I "Report this buyer" as use Buyer protection.(you can find your feedback site,This is new option)You should be record also.If many same case happened, ebay can suspend him. and I met one more same kind buyer(more terriable,tricky)ID: genovese9797 I sold XBOX live 12 month Card,and sent code by e-mail.and He told "Used already" This was totally brand new.But ebay decided"Full refund" even I bought ebay store.and He left negative.I lost $49,and feedback.later I found out his trick.He bought another seller cheaper one same time.Depend on ebay resolution center.80% not fair for seller.So Please careful this buyer also.
- gaogaokytoh
PREVIOUS SELLER: Dear ticketusmaximus,
I had the exact same problem
He even sent me this http://gyazo.com/97c429a4e32e8175edf6653b1c8ba2ca
And than filed for a refund because it "Didnt work"
- carter56711
PREVIOUS SELLER: Dear ticketusmaximus,
Thank you for that information, the buyer actually just opened a case against me for a full refund of the item. I escalated the case with ebay, as well as call into customer service to include the information that you have relayed to me. I had a feeling when I sold the item to him because of the low feedback score and that he is a newbie to eBay that I am at jeopardy for such an occurance to take place. I wish you luck with your case, and I let eBay know that I am not the only one he has done this to. I hope by including your name into my eBay case it will help us both be absolved by this scammer.
Thanks again!
- kanellopoul
PREVIOUS SELLER: Dear ticketusmaximus,
Yes! I reported him to Ebay, but, of course, Ebay sided on his side. He is a scammer and a fraud. You most likely sent him a code and he said it didn't work. Tell him you called microsoft and they said it was redeemed shortly after you sent it to him. This seems to work for most scammers I have. Good luck with dealing with him.
- cart_can
PREVIOUS SELLER: Dear ticketusmaximus,
yes same situation, I knew he was lying but how do you prove it? You would think ebay would catch on.Also be careful because I don't think that is the only name he is doing it under
- pas7894
1/9
Status of the delivery confirmation shows "Delivered" hopefully throwing a monkey wrench in his scheme.
1/10
[quote name='PayPal']We are writing to let you know that we requested additional information from the buyer about this case.
We'll let you know if we require additional information from you.[/quote]
1/11
Case closed. I'm not exactly sure what happened, but I got by money back! There's no closure, but something inside me, maybe wishful thinking, says that he didn't get a refund, as the other seller's message mentioned both parties receiving money and mine did not. I simply got
[quote name='PayPal']
Hello ticketusmaximus,
We've closed the claim for this transaction. You don't need to do anything further at this time.
Thanks,
PayPal
[/quote]
I checked my account and the money was back. If he did lose, I expect to see a shiny, red negative on my feedback soon. I'm going to keep monitoring his account to warn new sellers and to see if it ever gets banned. Thanks again everyone for the support!
1/24
He was finally banned!
Me: Thank you for your purchase! Here is your 3-month XBOX Live code: [Code Removed]
TO REDEEM GOLD MEMBERSHIP CODE:
1. Sign in to your Microsoft account.
2. Press the silver/green Xbox Guide button on the controller.
3. Navigate to Stores tab.
4. Select Redeem Code & enter code.
Codes can also be reddemed at live.xbox.com.
If you have any questions or concerns, please let me know. Thanks!
Him: I just tried to redeem the code, and it said it was used?
[Screenshot Link Removed Because It Contained Live Code]
Could you send me a working one please?
Me: The code was concealed until your purchase and only disclosed to you. I'm afraid I have no replacement code to offer.
Him: Iv'e showed you proof that the code had already been used. I either want a new code or a refund.
Me:I don't mean to discredit you, however that is not proof that the code was redeemed prior to it being issued to you. You could create that error message simply by trying to use the code twice. I'm afraid I don't have a replacement and can't offer a refund. You may have success raising the issue to Microsoft for a replacement code.
Him: Microsoft would just tell me to contact the seller and demand for a refund and or a working code, which is what I am trying to do. I am going to ask again, you need to give me a working code or a refund. If you must, I may accept an offer of something else, but that would be a worst case kind of deal.
UPDATE
He filed a PayPal dispute.
Him:
1/5/2013 16:43 CST - PayPal: Buyer escalated this dispute to a Claim.
1/5/2013 16:43 CST - Buyer: This user sent me an already used 3-Month Xbox Live Code via eBay Messages, which is against the eBay Policy as of 2008. I know PayPal and eBay are run by the same company, so I am disputing the payment here. Thank you.
1/5/2013 16:41 CST - Buyer: This user gave me a used 3-Month XBL code via eBay Message and Personal E-Mail.
Then:
Him:Ill give you one last chance. eBay knows when people like you are scam artists, and if you make it so they have to refund it I believe it makes a record on your account. I am just asking for you to give me a working code, or to refund me. It isn't that much to ask, please just comply with me. Thank you.
Me:I'm afraid I'm not the one who's the scammer, and I certainly won't glorify the term by calling it an art, but you've already filed a PayPal dispute, and it will be resolved there. I'm sure you'll receive a refund. I hope you enjoy the free 3 months of Live.
Him:
If I got 3 months, I would be happy. But if I do win the dispute, it will be simply getting my money back for something I did not receive. I have no negative feedback for a reason(He has 2 positives and is less than a month old. Here's my feedback.), I am the one who has been scammed before. All of you Xbox sellers think that you can use a code then just try and sell it and say it had never been used before, I hope eBay actually does something about this one, it's a real disgrace. Like I said, please give me a working code or a refund. Thank you.
UPDATE
I contacted the other sellers that this buyer has dealt with. I received one response so far. Here was there message. I don't think English is their first language, but their message is loud and clear:
PREVIOUS SELLER: Dear ticketusmaximus,
Hello! yes.after bought,He open claim "It was given to me via E-Mail, when it should have been delivered via my address. I checked the rules, and it even says that electronic goods cannot be sold on eBay" This was stupid reason.So I response "He asked "send by e-mail" (Sent Date: Dec-23-12 00:45:28 PST) Dear gaogaokytoh, "Hello! It being Christmas, I was wondering if there is anyway you can send me the codes via my E-Mail Address? I am going to be at my family members house, and am going to need it then and there. Thanks for a speedy reply! " - usmc_products So Why seller claim this??" and eBay has decided to refund the buyer.This is not fair also,However I didnot refund.So I "Report this buyer" as use Buyer protection.(you can find your feedback site,This is new option)You should be record also.If many same case happened, ebay can suspend him. and I met one more same kind buyer(more terriable,tricky)ID: genovese9797 I sold XBOX live 12 month Card,and sent code by e-mail.and He told "Used already" This was totally brand new.But ebay decided"Full refund" even I bought ebay store.and He left negative.I lost $49,and feedback.later I found out his trick.He bought another seller cheaper one same time.Depend on ebay resolution center.80% not fair for seller.So Please careful this buyer also.
- gaogaokytoh
PREVIOUS SELLER: Dear ticketusmaximus,
I had the exact same problem
He even sent me this http://gyazo.com/97c429a4e32e8175edf6653b1c8ba2ca
And than filed for a refund because it "Didnt work"
- carter56711
PREVIOUS SELLER: Dear ticketusmaximus,
Thank you for that information, the buyer actually just opened a case against me for a full refund of the item. I escalated the case with ebay, as well as call into customer service to include the information that you have relayed to me. I had a feeling when I sold the item to him because of the low feedback score and that he is a newbie to eBay that I am at jeopardy for such an occurance to take place. I wish you luck with your case, and I let eBay know that I am not the only one he has done this to. I hope by including your name into my eBay case it will help us both be absolved by this scammer.
Thanks again!
- kanellopoul
PREVIOUS SELLER: Dear ticketusmaximus,
Yes! I reported him to Ebay, but, of course, Ebay sided on his side. He is a scammer and a fraud. You most likely sent him a code and he said it didn't work. Tell him you called microsoft and they said it was redeemed shortly after you sent it to him. This seems to work for most scammers I have. Good luck with dealing with him.
- cart_can
PREVIOUS SELLER: Dear ticketusmaximus,
yes same situation, I knew he was lying but how do you prove it? You would think ebay would catch on.Also be careful because I don't think that is the only name he is doing it under
- pas7894
1/9
Status of the delivery confirmation shows "Delivered" hopefully throwing a monkey wrench in his scheme.
1/10
[quote name='PayPal']We are writing to let you know that we requested additional information from the buyer about this case.
We'll let you know if we require additional information from you.[/quote]
1/11
Case closed. I'm not exactly sure what happened, but I got by money back! There's no closure, but something inside me, maybe wishful thinking, says that he didn't get a refund, as the other seller's message mentioned both parties receiving money and mine did not. I simply got
[quote name='PayPal']
Hello ticketusmaximus,
We've closed the claim for this transaction. You don't need to do anything further at this time.
Thanks,
PayPal
[/quote]
I checked my account and the money was back. If he did lose, I expect to see a shiny, red negative on my feedback soon. I'm going to keep monitoring his account to warn new sellers and to see if it ever gets banned. Thanks again everyone for the support!
1/24
He was finally banned!
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