How did Best Buy FUBAR you?
Well, a couple weeks before release, I called in and asked if they were taking pre-orders, lady said she didn't know. I went in about a week and a half before the system launched, and system was in the pre-order database. Thought, "Okay, I'll print one out." Printed it out, took it to the register, lady said it wouldn't scan. Took it to the customer service desk, typed the sku in manually. Said there was an error. Half hour later, I just said I'd be back tomorrow, maybe it'd be sorted out by then.
Well, came back the next day, I tried printing the pre-order, it wouldn't print this time. Talked to a manager about it, they said they would be getting 7 in, to check back later when their machines were working and they'd replaced the printer tape. I said okay. Took another half hour or so.
4 days before it launched, I checked with them and they said that there were 3 people who pre-ordered it and they weren't taking pre-orders anymore on it. Asked if they were going to have extras on hand, and said, as before, they'd be getting 7 in and to come to the store early. Took about 45 minutes.
Got there 3 minutes after they opened on launch day, and they said that they only got the 3 for pre-orders, just for the people that pre-ordered the system. No more.
"Well, shoot, when are you getting another shipment in?" "By Thursday" (or a week or so after it came out, I think).
So I came back on Thursday, there was a display case for the system on display. I thought "Great, finally this ordeal has come to an end." Took it to the desk, lady went to look for it. Couldn't find it and said they didn't have any on hand and didn't know why the display case was out there. I asked if they could order one for me online, they couldn't. Asked if I could Store Pickup the item. So she checked and I couldn't. Asked if there was any of the system at other Best Buys, locally, if she could do a Store Transfer. She said there was one at Salem (45 minutes to an hour away, and I can't drive). And that she could do a Store Transfer, unfortunately the Store Transfer machine was down.
So, all in all, I'm glad that I wasn't able to procure a Pokemon 3DS XL, as I love the Zelda system infinitely more. However, this whole experience has given me a sour feeling in my stomach in regards to my ability to snag a Zelda system from Best Buy.
I checked on Saturday, and the Zelda system Pre-Order option isn't in the self service console computer. Haven't checked with any manager or supervisor in regards to the matter, but I'll be stopping back in tomorrow to trade in some things.