Well, here's my latest reply to my 1 month trace tirade I sent early yesterday:
"Dear Christopher,
We are sorry to hear that your package has still not arrived until today.
We apologize if that is a long time to wait, but in our experience with the
postal service it can sometimes take that long. The delivery is often delay
due to different reasons.
As an overseas sender, we can only rely on the HongKong Post to check with
the US Post. Please be patient with all international shipments.
We haven't got the result from HK post as of the moment. Is it still
possible for you to wait until this week and get back to us again next
week? We will then compensate you regardless of the result of the
investigation upon your request.
Please note that the investigation does really takes time as HK post
handles different cases everyday. We hope for your kind understanding and
consideration once more.
Again, sorry for any inconvenience caused.
If you have any further questions, please do not hesitate to ask."
Well, maybe it will still arrive, but they seem more than happy to refund me or replace my order, so it's all good for the moment. 1 more week
I still can't understand what the HK post is supposed to do. In the US, if you have an international package that is less than Priority Mail(the lowest track-able packages), they tell you GOOD LUCK if you ever inquire about it being lost or stolen. No matter what, every package going abroad will have a customs form attached, so I guess it can be tracked that way, but the US postal service wont bother, as they want consumers to go with the more expensive shipping method and flat out refuse to trace anything not at a certain level(or at least that's how it was a few years ago).
The only place that would have a record of it is probably customs, and I don't know if they even bother to record every package of this kind that comes through. It seems like more BS to me, but we'll see. So for anyone who is at the 4 week trace time, expect another week before a refund or replace will be made.