on the back, coupon says in bold: Markdowns taken from sale prices.
they lied to you; your bb staff sucks, but bb corporate customer service is actually pretty good.
also, yesterday they changed the price to 24.99, so it wasn't on sale for 19.99 anymore.
[quote name='Appleinthetree']I'm beyond annoyed. I went back to my local best buy to speak with customer service about lowering the price on Dead Island, for Xbox, for my son which is listed as $34.99 to $19.99, which is the current deal is on the website. I also tried for a second time to use my $10.00 off pre-owned coupon. The store refused and told me to call corporate as the back of the coupon excludes sale priced items. I asked him where it was on the coupon that excluded $10.00, he wasn't able to point to it. I spoke to two different managers on two different occasions. Best Buy customer service sucks! Rant over!! He wanted me to spend $19.99 on a game I should be getting $9.99 for. Now I know why I didn't join the gamers club because the Best Buy around me sucks. I can't wait until 3:00 pm est to call corporate and tell them about my issue with this store.[/QUOTE]