[quote name='noise850']I know it was a lost cause and I was wasting my time, but how this manager handled himself was with so much disrespect towards me, I was willing to stay on the phone just to see if they could clear the issue up and show I was in the right.
I have posted this issue on the Best Buy community page and sent an email to support. I have also copied The Consumerist.
At this point, I don't even care about the game, I want an apology for how I was treated. If this issue is not resolved, I'd be more than happy to buy the game at full price at another retailer just so Best Buy would never get another penny from me. That may not be the CAG thing to do, but it is what I feel is ethically correct.
This is not the first time Best Buy has handled themselves poorly, but I assure you it will be the last for me.[/QUOTE]
That's unfortunate, but you should note that it's an issue with your particular store and not the overall chain. I have 2 Best Buy's near my house, one has been there for 20+ years now IIRC and the other opened the weekend the 3DS launched. The old one is a lot like what you described, except they also often fail to match their own ads or honor their own coupons. Most recently, I tried to buy Deux Ex from them during the Summer gaming sale when it was $10, but they refused to let it go for less than $30 or $40 and I ended up just having to get it online
The new store is the polar opposite though, I've had employees bend over backwards to help me, they hold games for me prior to a sale if it is something I am interested in (El Hoardo is a problem in my area and the staff wants to make sure I'm taken care of
),and they've even allowed me to use coupons on PSN game codes when a game I want for sale is unavailable so that I can buy the game digitally. I know not all Best Buy's are like that, but at this point they've been so great to me I rarely buy electronics/games/movies/ect anywhere else if I can help it, and almost always from that store. If they all were like that, on top of their sales like this, I bet Best Buy's financial troubles would be over pretty quickly.