[quote name='Phoenix Audubon']Thank you for putting it so perfectly, Damian. You are correct, sir!
Anyways, went back to Best Buy Wednesday night. When the greeter guy saw my copy of H3, he said, "Yeah, we've been getting a lot of those."
So I stepped up the customer service counter. Showed the scratched disc to the associate. He called the games section to see if there were any more "Legendary" copies in the back--keep in mind, I bought a Limited edition. So when the other guy brought back 2 LegEd copies, there was some confusion. But, in case any one was looking for LegEd that didn't preorder, head to Fullerton, CA.
Anyways, they brought back a box of LimEds, they began to shake 'em. It took the 3rd case before he found a quiet one. He let me open it. Essentials disc had some spots on it, but no scratches. However, I may have Shaq-fu'd myself--my Game Disc copy was pristine; the one in the exchange copy had a faint scratch, but I didn't think that would be a problem. He let me exchange outer sleeves (the exchange copy's had a chunk bent forward at the top)...I don't know why I didn't think to swap Game Discs. *sighs* Well, I have 30 days to buy the 1-year warranty. Is peace of mind worth $4.99+tax? (Yeah, I know I should just buy a 360, but that probably won't happen until next year.)
Oh, and the associate did mention something about how these scratch incidents were on the Xbox website, but said nothing about MS's exchange program...
So, it was a positive experience overall. Don't be afraid to demand!

[/quote]
I got my 360 money through Club Live, but after they sent me Vista I didn't get any more prizes so I have no idea if they're sending out again.