[quote name='RedvsBlue']Wow, Nintendo customer service was horrible. I called in about my hinge
still being loose even after having it replaced twice already. I knew I was in for a treat when she began the call with the "why are you bothering me" tone of voice. Even toward the end of the call I didn't even get a casual "I'm sorry for your problems" but rather "well you've already sent this system in twice and what we send out meets factory specifications so you will likely receive the same thing back."
So, having spent time looking at youtube videos I mentioned that there are clearly 2 different types of system hinges as I have seen videos and read about people with completely tight hinges that don't wobble at all. Her reply "well that's the internet, people can put whatever on there but that doesn't mean it is true."
Another fun point in the call was when she asked me toward the beginning (after I had told her the hinge was loose) if the system still works and plays games. Well yes it does but its difficult to see the 3d when the top screen wobbles around. Her reply? Well the hinge does meet factory specifications.
So apparently she has been present at the repair facility every time I've had a replacement unit sent out because she knows the "repaired" unit meets factory specifications.
I still just don't understand how a screen producing a 3d effect that requires a specific viewing angle is "within factory specifications" when it moves around thus disrupting the 3d effect.
Really, is it too much to ask to get a system like the one on the right and not like one on the left?
http://www.youtube.com/watch?v=Bv5gx6sFEuY&feature=channel_video_title[/QUOTE]
It's not too much to ask for, but it might be too much to expect. I went through several DSis and DSi XLs with hinges that wobbled. Out of around 12 or so exchanges there were only 1 or 2 that had a tight hinge. The chances are probably around the same for the 3DS, mine also had a loose hinge. Back when I sent my DSi XL to Nintendo I went through around 3 or 4 exchanges before they offered me a full refund. Almost every one they shipped back had stuck pixels.