If it makes you feel better, I just received a CIB Pokemon Black Ver. 2 from them from an online order.
A week or two ago, I guess when their “certified pre-owned” cases first started arriving, big round of new complaints, I was thinking, they aren’t that bad. I was riding high too, actually receiving some CIB, and forgot about the GameStop cycle. The same stinky black case with a nicer wrapper plastered with “trust us, we are professional and courteous, we checked this game, 100% guarantee” and having the case be completely empty for the first time and return/replacement options messed up, that’s a new low for me. Hope it’s not foreshadowing the “improvements” we can expect, just marketing to cover up the hollow shell of their empty cases and company getting even worse.
Right now, it really is like a lottery or gambling, but not as fun when you lose! The cycle repeats for all.