Had a bad feeling when I saw you all talking about your accounts converting to monthly point certs when they expired...checked my expired account and sure enough, they switched me over with no notification and all my point are gone, certs all expired. Anyone know how CS treats this if I call? That's ridiculous.
I haven't had any luck with GS CS in ages... emails (when they still had email support) would take weeks to respond and calling resulted in needing to hold for at least a hour, even during off peak times. And the CS was awful, definitely outsourced to one of those centers where they would handle calls from multiple companies so they couldn't answer anything beyond whatever you can find out yourself.
It's worth trying if you had a significant amount of points. I lost about $25 in certs and have one expiring in 2 days. If you can use them on digital currency, then I guess I'll try to use it by then.