After several days of not getting through, I finally waited on hold last night until someone answered. At approximately the hour mark, someone answered. I got the console transferred into my brother’s name (I helped my brother purchase a used console from CL) and they are sending us a prepaid box for the 3 flashing red lights. After seeing several other people get free games, etc, I asked to speak with a supervisor. I stayed on hold for another 20 minutes and talked with a supervisor. I went on with my sob story and she offered me a free game. I was hoping to squeeze a 120gb HD out of her (I set high goals for myself) so I continued with my story and how “just a free game would not make my experience better”. She asked, “What can I provide you with that would make you satisfied with Microsoft?” I answered timidly, “Is there any way you could give me a 120gb HD?” I swear to god, she laughed for 15 seconds straight and advised that she only had the power to give out one of 4 games (pgr3, piñata, Xbox live arcade unplugged, and kameo). I settled with pgr3 and she advised that it would ship and arrive within 2 weeks. The expected return of the new console would be 4-6 weeks.
I also asked the supervisor if the 3 flashing red lights would be fixed so the replacement console wouldn’t experience it. She gave me a generic answer of “Microsoft is researching the issue thoroughly.” She could not assure me that the replacement would not get the 3 flashing lights!!!!