[quote name='eldad9']These people are probably talking to one customer over the phone and another 1-3 using the web chat... they're just clicking on precanned phrases to juggle a few seconds. It's no wonder they're not making sense at times.[/QUOTE]
It wasn't the canned phrases that annoyed me, but I said to him:
Me: does that mean my preorder for the Neon Genesis Evangelion DVD stands?
Overstock: Yes, the matter regarding the 'Neon Genesis Evangelion DVD stands' has already been escalated please be assured that the matter will be resolved to your satisfaction.
Overstock: Did I explain that clearly?
Me: so with the order number I have, ******, I have paid, and reserved, that item?
Overstock: If we are unable to ship the 'Neon Genesis Evangelion DVD stands' the full refund will be issued back to the card which was used at the time of placing the order.
Me: I know you cannot ship it, it was a preorder. And they are not "stands", I asked if it still stands, as in still holds vaild. Why cant my preorder still be valid?
and from that point forward, he kept refering to the item as 'Neon Genesis Evangelion DVD stands'